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Mandisa Makubalo

Mandisa Makubalo

Managing Director of Unlimited Experiences SA

For over two decades, Mandisa has been a business leader and management consultant in Customer Experience Management and Employee Experience Management, defining and leading culture transformation projects for various organizations. She was named a Top 100 Global CX Thought Leader in 2021.

A CXO talks to other organizational leaders about breaking down silos
Dec 21, 2022
Customer Experience

How Business Executives Can Drive Results by Breaking Down Silos

How Business Executives Can Drive Results by Breaking Down Silos

Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outcomes.

Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outcomes.
A contact center leader helps an agent respond to a customer
Dec 07, 2022
Contact Center

5 Tips to Create Connected Experiences for Customers Using the Contact Center

5 Tips to Create Connected Experiences for Customers Using the Contact Center

Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help — and build brand loyalty.

Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help — and build brand loyalty.
Contact center agents live chatting with customers
Sep 08, 2022
Contact Center

7 Ways Live Chat Experiences Optimize a Contact Center

7 Ways Live Chat Experiences Optimize a Contact Center

Keep up with customer expectations by using live chat experiences to optimize a contact center and communicate instantly, personally, and effectively.

Keep up with customer expectations by using live chat experiences to optimize a contact center and communicate instantly, personally, and effectively.
Two contact center team members share notes
Jun 28, 2022
Contact Center

A Leader’s Guide to Achieving a High-Performance Contact Center Culture

A Leader’s Guide to Achieving a High-Performance Contact Center Culture

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover while contributing to the overall success of a business, according to Mandisa Makubalo, Founder & Managing Director at Unlimited Experiences SA.

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover while contributing to the overall success of a business, according to Mandisa Makubalo, Founder & Managing Director at Unlimited Experiences SA.