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COVID-19 IMPACT

Solutions to #TakeCare

Curated offerings to help you stay connected with customers and employees, deliver insights for changing conditions, and innovate with speed.

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Connect with customers and employees in the moments that matter most.

Experience leaders know that in a time of uncertainty, staying close to the needs of customers and employees is more important than ever. Companies and governments are already benefiting from Medallia solutions to build better relationships despite social distancing. These products are designed to help address needs of customers and employees, many of which are being offered with a 60-day trial.

Employee Pulse

Use text and video feedback to stay virtually connected with employees day-to-day.

Use text and video feedback to stay virtually connected with employees day-to-day.

    Go beyond traditional online surveys to gather ever-changing employee opinions, motivations, and sentiment through video, audio, or images.

    Get started quickly with preset question library to assess engagement and effectiveness of remote workers.

    Learn more about how to quickly get started empowering your employees to provide feedback.

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Medallia Digital

Quickly adapt to growing web usage and optimise experiences across channels.

Quickly adapt to growing web usage and optimise experiences across channels.

    Collect real-time feedback on your websites.

    Always on feedback to listen to customers on their terms.

    Intercept customers and prospective customers strategically and sensitively at key transactional and relationship moments.

    Quickly get started with two pre-built COVID-19 survey forms and a pre-built COVID-19 dashboard.

    Learn more about a 60-day trial.

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Medallia Crowdicity

Innovate and evolve offerings with new speed by tapping into employee and customer ideas.

Innovate and evolve offerings with new speed by tapping into employee and customer ideas.

    With industries facing unforeseen disruptions and having to think on their feet with little time to waste, employee and customer ideas are a top source of creativity and innovation.

    Crowdsource new ideas and priorities from customers by giving them the ability to share, vote, and comment on product and service ideas.

    Mobilize employees to collaborate in a new way by encouraging positive competition via user scores, rewards, badges, and leaderboards.

    Get started quickly with 2 pre-built challenges broadly relevant to solving today’s problems.

    Learn more about a 60-day trial.

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Text Analytics

Turn unstructured text feedback into smarter insights so you can know how to help customers and employees right now.

Turn unstructured text feedback into smarter insights so you can know how to help customers and employees right now.

    COVID-19 Topic Sets help you quickly understand evolving conditions. You can analyze signals related to the outbreak, including the impact of policy and business changes or the move from in-person to digital engagement.

    Employee Experience Topic Sets capture mentions of the virus and remote workplace related issues.

    Dig deep into sentiment and contextual data to discover meaningful trends and listen to what customers and employees are really telling you.

    Uncover trends before they’re trending.

    Learn more about a 60-day trial.

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Insights Suite

Take your focus groups online with rich consumer insights, analysis and powerful results.

Take your focus groups online with rich consumer insights, analysis and powerful results.

    Unlock customer emotion and sentiment by unlocking the power of video feedback.

    Crowdsource ideas from customers and employees by giving them the ability to share, vote and comment on product and service ideas.

    Dig deep into speech, emotion, object, and context data to deliver meaningful trends.

    Learn more about a 60-day trial.

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Resources and technology to help you navigate COVID-19

Building stronger connections during uncertain times

Resource Center

Learn more about 60-day trial offers or Employee Pulse solution