Unify data sources and resolve identity across channels to gain a comprehensive view of customer journeys. Uncover common paths and areas for improvement with powerful query and visualization tools.
Group customers by common behaviors, experiences and other attributes to uncover trends and identify priority segments. Use experience feedback to enhance your understanding of all customers in a segment, including the silent majority.
Operationalize journey insights by triggering alerts in Medallia or workflows in 3rd-party platforms to drive targeted actions. And with its intuitive visualizations and deep analytics, your team will know where to focus for driving experience improvements.