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Medallia CX Journeys

Understand and optimize every customer journey.

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Medallia CX Journeys

Learn how you can answer journey-based questions, conduct behavioral analysis, and predict experience outcomes.

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Journey Optimization

Unify data sources and resolve identity across channels to gain a comprehensive view of customer journeys. Uncover common paths and areas for improvement with powerful query and visualization tools.

Journey_Analytics_Segment_Builder_Desktop Journey_Analytics_Segment_Builder_Mobile

Behavioral Segmentation

Group customers by common behaviors, experiences and other attributes to uncover trends and identify priority segments. Use experience feedback to enhance your understanding of all customers in a segment, including the silent majority.


Actionable Insights

Operationalize journey insights by triggering alerts in Medallia or workflows in 3rd-party platforms to drive targeted actions. And with its intuitive visualizations and deep analytics, your team will know where to focus for driving experience improvements.

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