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How Video is Driving Impact Across Experience Programs
Apr 20, 2020
Customer Experience

How Video is Driving Impact Across Experience Programs

Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing

Medallia LivingLens

Medallia LivingLens

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that ha

Medallia

Medallia

10 Ways to Supercharge your Salesforce® Data with Medallia
Apr 03, 2020
Product Experience

10 Ways to Supercharge your Salesforce® Data with Medallia

Your CRM system holds a vast array of essential customer information based on your relationship with them. But what about the cust

Casey Levine

Casey Levine

HR’s Emerging Role in Helping the Workforce Navigate the New Norm
Apr 02, 2020
Employee Experience

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from

Sunita Khatri

Sunita Khatri

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool
Apr 01, 2020
Customer Experience

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool

Medallia.org is committed to doing our part in relief efforts and nonprofits are among the most vital yet vulnerable organizations

Heather Jin

Heather Jin

Blog Gov Crisis
Mar 31, 2020
Customer Experience

A Human Centered Approach for Government Agencies to Respond in C

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize

Lee Becker

Lee Becker

Five Ways Banks Can Listen to Customers and Employees During COVID-19
Mar 30, 2020
Customer Experience

Now is the Right Time for Banks to Capture Employee and Customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer

Diane O'Hara

Diane O'Hara

An Employee Pulse Now? Why Always On is Always Best.
Mar 27, 2020
Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from

Melissa Arronte

Melissa Arronte

Modifying Experience Programs During COVID-19: Q&A
Mar 26, 2020
Customer Experience

Top Questions and Answers from Medallia Experts on COVID-19

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challeng

Medallia

Medallia

Modifying Experience Programs During COVID-19: Part 2
Mar 26, 2020
Customer Experience

Tips on How to Stay Connected to Customers and Employees During C

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not t

Medallia

Medallia

Modifying Customer & Employee Experience Programs During COVID-19
Mar 26, 2020
Customer Experience

Modifying Customer & Employee Experience Programs During COV

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best pract

Medallia

Medallia

5 Ways Telcos can Manage Scale & Complexity Resulting from COVID-19
Mar 25, 2020
Customer Experience

5 Ways Telcos can Manage Scale & Complexity Resulting from C

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effe

Kaitlyn Lincoln

Kaitlyn Lincoln