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Medallia: Employee Engagement
May 09, 2019
Employee Experience

Don’t Worry, Be Engaged! How Engaged Employees Help Drive Inspire

Today, companies feel intense pressure in both the workplace and marketplace to attract and retain top talent. HR professionals mu

Brian Andrews

Brian Andrews

Medallia: Customer Experience Management
May 07, 2019
Employee Experience

Want to Build a Customer-Centric Culture? Start with Building Tru

Most companies want to be great at customer experience management. But the practical question I often get is, “What can my company

John Abraham

John Abraham

Counter Culture Coffee
Apr 30, 2019
Customer Experience

Q&A with Brett Smith, CEO of Counter Culture Coffee

Founded in 1994, Counter Culture Coffee is a wholesale coffee roaster, selling its specialty coffee to cafés, restaurants, grocery

Natalie Graham

Natalie Graham

Apr 24, 2019
Customer Experience

Why You Can’t Miss Experience ‘19 (Warning: May Induce FOMO)

The world’s most influential experience management leaders come together to get enlightened and energized at Medallia’s annual can

Sophie Chesters

Sophie Chesters

Medallia: CX
Apr 22, 2019
Customer Experience

3 Reasons the Auto Industry Must Accelerate CX Efforts in 2019

With the prediction of a flat SAAR for 2019, how will you keep your team firing on all cylinders? Customer experience (CX) now dif

Bryan Long

Bryan Long

Medallia: Predictive Analysis
Apr 17, 2019
Customer Experience

Want to Accurately Anticipate Customer Needs? Use Predictive Anal

Who doesn’t want to make better decisions, take better actions and drive better experiences? You can’t if you’re only running on N

Brian Andrews

Brian Andrews

Medallia: H&R Block's CX Revolution
Apr 10, 2019
Product Experience

H&R Block’s CX Evolution is a Story Everyone Can Learn From

I was lucky to join Pam Kennedy, PhD, Client Insights at H&R Block, on a webinar where she revealed how her company has evolve

Brett Stineman

Brett Stineman

Medallia: Spring 19 Release
Apr 03, 2019
Product Experience

Power to the Admins! What’s New in the Medallia Experience

In the previous Spring ‘19 blog post, we highlighted new capabilities for experience analysts in Medallia Experience Cloud. Now, l

Brett Stineman

Brett Stineman

Medallia : 100% of Corporate Equality Index
Mar 28, 2019
Medallia Culture

Medallia Earns a 100% in the Corporate Equality Index

Medallia is proud to announce that we received a perfect score of 100 on the 2019 Corporate Equality Index (CEI). The CEI is the n

Susan Lovegren

Susan Lovegren

The United States Capitol Building
Mar 27, 2019
Product Experience

Learning from the Wheelmakers: How the Federal Government is Adop

Although many may be unaware, 2018 was a huge year for every U.S. citizen. The continuing efforts to deliver great customer experi

Brian Andrews

Brian Andrews

Medallia Logo
Mar 26, 2019
Customer Experience

Meet our new logo

Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo. Medallia has evolv

Brynn Haynam

Brynn Haynam

Medallia: Experience Predictions for Retail in 2019
Mar 25, 2019
Customer Experience

5 Experience Predictions for Retail in 2019

In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumer

Russell Haswell

Russell Haswell