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Mar 23, 2020
Medallia Culture

Keeping our Companies, Customers, Brands and People Connected at

At this time we believe it is imperative to think about our team members and customers. The world has changed for the moment and e

Leslie Stretch

Leslie Stretch

Crowdsourcing Ideas for New Managers at the Watermark Conference 2020
Mar 13, 2020
Customer Experience

Crowdsourcing Ideas for New Managers at the Watermark Conference

At Medallia, we believe that the best ideas are generated when everyone has a voice, and today that’s easier than ever with digita

Lauren Jackman

Lauren Jackman

Banner Health - Differentiating Through Stellar Patient Experience
Mar 11, 2020
Customer Experience

Banner Health – Differentiating Through Stellar Patient Exp

Healthcare is one of the most challenging things to deal with in life. We have to make it easier and put the patient at the center

Valerie Beaudett

Valerie Beaudett

6 Ways to Humanize Messaging Tools in the Hotel Industry
Feb 26, 2020
Customer Experience

6 Ways to Humanize Messaging Tools in the Hotel Industry

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitali

Geoffrey Ryskamp

Geoffrey Ryskamp

Positive Return Experience In Retail
Feb 05, 2020
Customer Experience

3 Steps to Developing a Positive Return Experience In Retail

A 3-Step Guide to Using Customer Journeys to create a Positive Return Experience in Retail Build Loyalty Through Your Returns Proc

Erica James

Erica James

Medallia: FedRAMP Certification
Feb 03, 2020
Customer Experience

Medallia Achieves FedRAMP Certification

The Federal Government interacts with nearly the entire American public every year and often during critical times in their lives.

Medallia

Brian Michael

The Future of Customer Experience in 2020
Jan 28, 2020
Customer Experience

Trends Shaping The Future of Customer Experience in 2020

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focuse

Rachel Lane

Rachel Lane

Medallia: Corporate Equality Index
Jan 21, 2020
Medallia Culture

Medallia Earns a 100% in the Corporate Equality Index for Third C

Medallia is proud to announce that we received a perfect score of 100 on the Corporate Equality Index (CEI) again this year. The C

Medallia

Medallia

Medallia: Social Rival Intelligence
Jan 14, 2020
Customer Experience

Social Rival Intelligence: Getting a Grip on Your Closest Competi

Today, people have a network of social channels at their fingertips, making it easy for them to spread the word about their best a

Vache Moroyan

Vache Moroyan

Medallia: Retail Predictions 2020
Jan 14, 2020
Customer Experience

Retail Predictions for 2020 and Beyond

Few decades in history have brought more change to retail shopping than the last 10 years. A few years ago, many feared the retail

Russell Haswell

Russell Haswell

Medallia: Customer Experience
Jan 14, 2020
Customer Experience

Beating Post-Holiday Customer Fatigue: It’s Time to Get Personal

As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain

Zack Hamilton

Zack Hamilton

Medallia: Top 10 must-attend Customer Experience Conferences 2020
Jan 08, 2020
Customer Experience

Top 10 Must-Attend Customer Experience Conferences for 2020

Customer Experience management is the new goldmine for companies looking to transform their businesses. Today’s new norm is about

Wendi Wang

Wendi Wang