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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Takeaways About Employee Experience
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your organization

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Contact Center

Contact Center Metrics: Here’s What Your Customers Are Tell

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the
Jonathan Shafer

Jonathan Shafer
Veterans Month 2020: Matt’s Journey from the Military to Medallia
Nov 20, 2020
Medallia Culture

Veterans Month 2020: Matt’s Journey from the Military to Medallia

Matt Brendel shares his story of transitioning from the military to civilian workforce as part Medallia’s celebration of Veterans

Medallia Life

Medallia Life
Voice of the Client: How Fidelity International Puts Customers First
Nov 19, 2020
Customer Experience

Voice of the Client: How Fidelity International Puts Customers Fi

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity

Amanda Riches

Amanda Riches

Senior Director, Head of CX and EX Consulting
Why Now is the Time to Modernize Your Patient Experience Strategy
Nov 17, 2020
Customer Experience

Why Now is the Time to Modernize Your Patient Experience Strategy

Instantaneous, meaningful, and actionable insights are the key to a modern patient experience strategy. The current landscape of h
Medallia

Medallia
Customer Experience Strategy: Lessons From Amazon Prime Day
Nov 13, 2020
Customer Experience

Customer Experience Strategy: Lessons From Amazon Prime Day

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber

Hillary Newport

Hillary Newport

Senior Industry Product Marketing Manager- Retail,
medallia-image
Nov 13, 2020
Market Research

The Role Technology Plays in the Evolution of Market Research

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and grow
Medallia

Medallia
5 Tips for Building a B2B Customer Loyalty Strategy Right Now
Nov 06, 2020
Customer Experience

5 Tips for Building a B2B Customer Loyalty Strategy Right Now

Thriving B2B organizations have highlighted improving customer experience as a top strategic objective. Many have doubled down on

Brian Andrews

Brian Andrews

Senior CX Principal
How Johnson & Johnson Leverages Service-Desk Feedback to Improve Employee Experience
Nov 03, 2020
Employee Experience

How Johnson & Johnson Uses Service-Desk Feedback to Improve

Johnson & Johnson (J&J) believes good health is the foundation for building vibrant lives, thriving communities, and forwa
Allison Levy

Allison Levy

Senior Customer Marketing Manager
A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org
Oct 30, 2020
Medallia Culture

A Passion for Corporate Social Impact Programs: Heather shares th

In our latest installment of the Medallia Life Employee Spotlight, we had the privilege of sitting down with Medallia’s Global Hea
Medallia Life

Medallia Life
Medallia Sponsors The Trevor Project to Support LGBTQ+ Community
Oct 30, 2020
Medallia Culture

Medallia Sponsors The Trevor Project to Support LGBTQ+ Community

Every year as part of Medallia’s Gift Matching Initiative, each employee resource group (ERG) selects a nonprofit organization the
Bridget Hall

Bridget Hall

Manager, Education Services Solutions
iStock-1215276522
Oct 26, 2020
Market Research

Is our current global situation giving us the opportunity to unde

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve

Medallia

Medallia
SEC’s ‘Human Capital Disclosures’ Update Elevates Importance of Employee Experience
Oct 23, 2020
Employee Experience

SEC’s ‘Human Capital Disclosures’ Update Elevates Importance of E

For the first time in more than 30 years, the U.S. Securities and Exchange Commission (SEC) has significantly revised its business
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience