Celebrating UK Black History Month: Mike shares his passion, purpose and podcast
Oct 16, 2020
Medallia Culture

Celebrating UK Black History Month: Mike shares his passion, purp

This month is Black History Month in the United Kingdom and much like Black History Month in the United States, it began as a way

Alisha Thomas

Alisha Thomas

Indoor dining and COVID-19: The secrets to winning back customers
Oct 13, 2020
Customer Experience

Indoor dining and COVID-19: The secrets to winning back customers

There’s little doubt the restaurant industry has been hit as hard as any during the global pandemic, but new research shows there’

Justin Butterfield

Justin Butterfield

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic
Oct 12, 2020
Employee Experience

New Study: 5 Essential Employee Experience Priorities in the Wake

Time and again, employee satisfaction has been linked with company profitability. While employee experience and engagement have al

Erica Desai

Erica Desai

CX Day 2020: The Year Customer Engagement Took Off
Oct 06, 2020
Customer Experience

CX Day 2020: The Year Customer Engagement Took Off

The first Tuesday of every October marks CX Day and this year we recognize a business world whose operations were turned upside do

Jimmy Duan

Jimmy Duan

Creating a Culture of Diversity and Inclusion: Chris shares his experience
Oct 05, 2020
Medallia Culture

Creating a Culture of Diversity and Inclusion: Chris shares his e

For our first Medallia Life Spotlight, we sat down with new Medallian, Christopher Randolph (he/him/his), our Global Diversity, In

Medallia Life

Medallia Life

Aerial-view-of-crowd-connected-by-lines-1180187740_2102x1431-1
Oct 02, 2020
Market Research

Big data isn’t human. Is a video-first approach the answer?

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of

Medallia

Medallia

A Conversation with Medallia’s New VP of Employee Experience
Sep 24, 2020
Employee Experience

A Conversation with Medallia’s New VP of Employee Experience

Regardless of your industry, the workplace has transformed for the foreseeable future. While I would argue that an employee experi

Valerie Beaudett

Valerie Beaudett

Holiday Shopping 2020 Predictions From 7 Customer Experience Experts
Sep 23, 2020
Customer Experience

Holiday Shopping 2020 Predictions From 7 Customer Experience Expe

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of

Hillary Newport

Hillary Newport

Increasing Online Conversions for Telecoms Businesses
Sep 22, 2020
Digital Experience

5 Tips for Increasing Online Conversions for Telecoms Businesses

The global telecommunications industry is booming, even amid COVID-19. Some point to the new normal of remote working and distance

Medallia

Medallia

Medallia and ServiceNow Work Together to Power Seamless Customer Service
Sep 16, 2020
Customer Experience

Medallia and ServiceNow Work Together to Power Seamless Customer

Every business today is competing in a new era of consumerism where even the most digitally resistant companies have accelerated t

Medallia

Medallia

Today’s Workforce Requires a Different Approach to Experience
Sep 15, 2020
Employee Experience

Today’s Workforce Requires a Different Approach to Experience

Despite significant investment in employee engagement programs, many organizations continue to see flat engagement scores. There i

Melissa Arronte, PhD

Melissa Arronte, PhD

Raising Awareness for Suicide Prevention
Sep 10, 2020
Medallia Culture

Raising Awareness for Suicide Prevention

Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially close t

Lee Becker

Lee Becker