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Blog
Jonathan Shafer

Jonathan Shafer

Director of Product Marketing for the Insurance, Healthcare and Life Sciences

Jonathan Shafer is the Director of Product Marketing for the Insurance, Healthcare and Life Sciences verticals. Prior to joining Medallia, Jonathan managed both product and customer marketing at Hearsay Systems.

Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience
Sep 08, 2020
Customer Experience

Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience

Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Providers Come Together to Crowdsource Healthcare Ideas
Jul 14, 2020
Customer Experience

Providers Come Together to Crowdsource Healthcare Ideas

Providers Come Together to Crowdsource Healthcare Ideas

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemic has exacerbated that and brought unprecedented change to an already complex industry. To help make the journey a little easier, Medallia recently partnered with Ipsos to launch the Healthcare Ideas Community.

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemic has exacerbated that and brought unprecedented change to an already complex industry. To help make the journey a little easier, Medallia recently partnered with Ipsos to launch the Healthcare Ideas Community.

Digital Transformation: Revitalizing the Physician-Pharma Connection
Jun 26, 2020
Customer Experience

Digital Transformation: Revitalizing the Physician-Pharma Connection

Digital Transformation: Revitalizing the Physician-Pharma Connection

A 2014 survey of 3,000 U.S. physicians revealed that about 40% of doctors never see — or even contact — a pharmaceutical sales representative. In mid-2020, not much has changed. And the increasing use of digital technologies has only accelerated the trend, as providers across the spectrum of healthcare services

A 2014 survey of 3,000 U.S. physicians revealed that about 40% of doctors never see — or even contact — a pharmaceutical sales representative. In mid-2020, not much has changed. And the increasing use of digital technologies has only accelerated the trend, as providers across the spectrum of healthcare services