Jonathan Shafer

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution. To attract and retain customers today, retailers must adapt and innovate faster than the competition. Rapid innovation demands understanding what to address now, and predicting what customers will want next.

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution. To attract and retain customers today, retailers must adapt and innovate faster than the competition. Rapid innovation demands understanding what to address now, and predicting what customers will want next.

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the overall customer experience. Contact centers offer a wealth of insights, but the problem is most companies struggle to analyze and uncover important metrics and learnings from voice of the customer data. In

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the overall customer experience. Contact centers offer a wealth of insights, but the problem is most companies struggle to analyze and uncover important metrics and learnings from voice of the customer data. In

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemic has exacerbated that and brought unprecedented change to an already complex industry. To help make the journey a little easier, Medallia recently partnered with Ipsos to launch the Healthcare Ideas Community.

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemic has exacerbated that and brought unprecedented change to an already complex industry. To help make the journey a little easier, Medallia recently partnered with Ipsos to launch the Healthcare Ideas Community.

A 2014 survey of 3,000 U.S. physicians revealed that about 40% of doctors never see — or even contact — a pharmaceutical sales representative. In mid-2020, not much has changed. And the increasing use of digital technologies has only accelerated the trend, as providers across the spectrum of healthcare services

A 2014 survey of 3,000 U.S. physicians revealed that about 40% of doctors never see — or even contact — a pharmaceutical sales representative. In mid-2020, not much has changed. And the increasing use of digital technologies has only accelerated the trend, as providers across the spectrum of healthcare services