New Trends in CX and AI: What We Learned from Experience ’24

Aristotle is thought to have been the first person to mention the wisdom of the crowds. But he had no idea the power that future t

When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if

The Intersection of Employee and Customer Experience  I just read Stacia Garr’s research on the 4 Levers of Employee Experience an

A note to HR Leaders as Medallia kicks off at Workday Rising Today’s great business transformations come from having a higher purp

Join us at Workday Rising to Find Out How and Why Happy and engaged employees deliver great experiences to customers, and happy cu

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a hum