When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if you have a great relationship. But if you want to improve customer-centricity, you need to push past the discomfort of conducting such conversations, so your employees can
When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if you have a great relationship. But if you want to improve customer-centricity, you need to push past the discomfort of conducting such conversations, so your employees can