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Audrey Vaughn

Audrey Vaughn

Principal Public Sector

Audrey Vaughn is a Principal at Medallia's Public Sector Practice. She brings over 17 years of experience advising public sector organizations and agencies on how to thrive by listening to their customers — whether they are employees, external stakeholders, patients, or the public.

OMB Update Makes Customer Experience Mission Critical for Federal Government
Aug 28, 2020
Customer Experience

OMB Update Makes Customer Experience Mission Critical for Federal Government

OMB Update Makes Customer Experience Mission Critical for Federal Government

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

Medallia: Employee Experience
Sep 09, 2019
Employee Experience

New Research from Medallia and Partnership for Public Service Shows Why Colleagues Should be Treated as Customers

New Research from Medallia and Partnership for Public Service Shows Why Colleagues Should be Treated as Customers

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a human on Mars, protect our natural resources, or care for our veterans, none of these things are possible without the help of mission-support services. The people behind these services are

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a human on Mars, protect our natural resources, or care for our veterans, none of these things are possible without the help of mission-support services. The people behind these services are