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Noreen Kidwai

Noreen Kidwai

Embedded CX /EX Expert, Professional Services

Noreen is a seasoned change agent with more than 15 years of diverse experiences leading large-scale change in organizations, including CX management, culture change, strategic planning and instilling scalable solutions and best practices. Passionate about helping companies create emotional relationships and experiences for people.

What It Takes to Make CX Measures Stick
Oct 03, 2019
Customer Experience

What It Takes to Make CX Measures Stick

What It Takes to Make CX Measures Stick

We’ve all heard the adage, “What gets measured, gets done.” It’s true – we are naturally inclined to act when we reap measurable returns. But somehow, when it comes to customer experience (CX), inspiring motivation can be trickier- even though the results are apparent.  All too often, our focus is

We’ve all heard the adage, “What gets measured, gets done.” It’s true – we are naturally inclined to act when we reap measurable returns. But somehow, when it comes to customer experience (CX), inspiring motivation can be trickier- even though the results are apparent.  All too often, our focus is

Medallia: CX Transformation
May 23, 2019
Employee Experience

Initiating a CX Transformation? Helpful Tips for Success

Initiating a CX Transformation? Helpful Tips for Success

In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for creating “wow” moments therefore organizations can’t afford to overlook CX as a core part of the business strategy. As more organizations invest in customer experience (CX) it often sparks internal

In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for creating “wow” moments therefore organizations can’t afford to overlook CX as a core part of the business strategy. As more organizations invest in customer experience (CX) it often sparks internal