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Top 5 Reasons You Can’t Miss the Medallia City Tour 2019


The Medallia City Tour is back for its second year, and bigger than ever! You asked, we listened, and this year we’re bringing the Medallia City Tour to a city near you including cities in Europe, Mexico, Canada, and the US! Kicking off in London on October 3rd, followed by: New York, Paris, San Francisco, Munich, Milan, Toronto, Dallas, Mexico City, Madrid, and Washington D.C.. The City Tour is your ticket to join a community of experience management professionals committed to delivering exceptional experiences. 

Here are the top reasons it’s an event you can’t miss!

1. Stellar Speakers

Our lineup of speakers includes IBM, Zurich Insurance, Fidelity, Liberty Global, Kia Motors, Telefonica, Metro AG, Bain, T-Mobile, HP and many more. They’ll not only inspire, but provide practical learnings for embedding CX across a business to drive meaningful impact. Join us to hear these amazing stories of transformation and meet CX leaders from some of the world’s best brands and more. You’ll also hear from CX visionaries and thought leaders such as Blake Morgan, who will join us in London to share perspectives and guiding principles on how to prepare for the customer of the future.

2. Compelling Sessions  

Attend sessions from iconic brands at different stages of their CX journey as well as industry thought leaders, where you can learn how to propel your programmes and organisation forward. Here is what you can expect to learn:

Inspiring CX innovation across your organisation: Learn how to navigate the changing customer and employee experience landscape, how innovation plays a part, and how the practice can drive business transformation.

How to highlight CX impact: Hear CX case studies that focus on the financial linkage between CX and the bottom line.

How to evolve culture & drive accountability: Hear success stories of building a customer-centric culture based on shared values, executive buy-in and behaviours that inspire accountability for CX improvement.

Evolving CX programs: Hear from brands exploring new ways of improving their CX and EX practices, such as capturing data from new feedback sources, integrating data systems, and using feedback to drive personalisation.

3. World-Class Networking 

Imagine your daily team meeting, looking at customer feedback, and planning how you’re going to drive exceptional experiences for your customers. Now, imagine that with many of the world’s brightest in CX and EX, all eager to tackle the same challenges as you. You will have opportunities to network with the leading community of experience champions!

4. Turn CX Talk into Action 

As part of your registration, you’ll have a chance to meet with Medallia’s experts in 1:1 sessions that allow you to dig into the obstacles you’re facing, and establish a plan of action moving forward. 

5. Experience the Latest CX & EX Innovations 

Hear about the latest Medallia platform innovations to help you make sense of the millions of signals that customers and prospects are producing throughout their journeys with your brand. In our Experience Zone, you’ll get hands-on with the Medallia platform and explore things like how artificial intelligence detects patterns, identifies risk and predicts behavior so brands can fix problems before they happen. 

Register here now to secure your place at a City Tour near you!