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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
An automotive customer chats with her salesperson about the vehicle’s features
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal,

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
ebook_contact-center
Feb 18, 2022
Contact Center

Improve Your Contact Center Agent Performance Through Customer Ex

Agents are the heart of your contact center. Investing contact center management effort into their experience will impact your cus
Medallia

Medallia
A boutique clothing retail shop cashier and her customer are smiling at the counter
Feb 15, 2022
Customer Experience

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred R

An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS)
Lauren Farah

Lauren Farah

Senior Manager, Industry Solutions Marketing
Why Do Call Centers Have High Turnover
Feb 15, 2022
Contact Center

Why Do Call Centers Have High Turnover (and What Can We Do About

It’s no secret that call centers have high turnover. In fact, research shows that the average annual attrition rate for contact ce
Medallia

Medallia
Two co-workers play foosball in the office
Feb 09, 2022
Employee Experience

Improving the Total Employee Experience in Your Organization

How employees are treated, the workplace environment, and an organization’s culture all play vital roles in the total employ
Medallia

Medallia
Co-workers around a conference table working out a problem on paper
Feb 08, 2022
Employee Experience

Building a Better Employee Experience Strategy

Just 20% of employees strongly believe that their performance is managed in a way that motivates them to do their best work. Since
Medallia

Medallia
Employees working in an office with a lot of plants
Feb 07, 2022
Employee Experience

Best Practices for Optimizing HR Employee Engagement Platforms

Your employees are the biggest asset in any organization. To excel, your team must be engaged in their work in order to perform at
Medallia

Medallia
wo Black women are sitting in a park; one is turned to her friend smiling as her friend shows her something on her iPad
Feb 04, 2022
Medallia Culture

More Than Just a Month: What is Black Culture?

Here at Medallia we often hear “bring your whole self to work,” and one way we foster the safe spaces to allow everyone to do that
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
Event Recap : Elevating the Human Experience
Jan 26, 2022
Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Exp

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee e
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Someone sits at a wood table and types in their credit card information into their laptop
Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe
Liam Burns

Liam Burns

Senior Content Marketing Specialist
Medallia a leader in Gartner Magic Quadrant for Voice of Customer
Jan 18, 2022
Customer Experience

Leading the Way to a Connected Customer Experience

Medallia was named a Leader for the second straight year in the Gartner Magic Quadrant for Voice of the Customer. Helping companie
Elena Hutchison

Elena Hutchison

EVP, Strategy and Product Marketing
Business Text Messaging Examples for Customer Communication
Jan 12, 2022
Customer Experience

15 Business Text Messaging Examples for Customer Communication

If you want to reach and engage customers today, you’ll need to adapt to the changes in their communication preferences — here are
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A few team members sit around a conference table smiling and clapping for a candidate
Jan 12, 2022
Employee Experience

The Great Rehire Is Underway: How to Elevate the Candidate Experi

In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psycholog
David Ostberg, PhD

David Ostberg, PhD

Solutions Principal, Employee Experience