How to Collect Customer Feedback with Text Messaging
Dec 20, 2021
Customer Experience

How to Effectively Collect Customer Feedback with Text Messaging

Customer feedback is arguably the most important piece of data for any business. It reveals what customers feel, think, and say ab

Justin Herrick

Justin Herrick

CX-Executive-Order_Blog_Image
Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what t

Lee Becker

Lee Becker

Text Messaging Automates & Improves Customer Experience
Dec 16, 2021
Customer Experience

5 Ways Text Messaging Automates & Improves Customer Experien

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your busines

Justin Herrick

Justin Herrick

Event recap. Afrotech World. We couldn’t stay away, here’s why
Dec 10, 2021
Medallia Culture

AfroTech World: We Couldn’t Stay Away, Here’s Why

We often are told, create the space we want to belong in, use our voices and take up space, be resilient and keep pushing — but wh

Alisha Thomas

Alisha Thomas

Contact-center-employee-blog / Contact-center-employee-social
Dec 09, 2021
Contact Center

The Future of Contact Centers is Here

How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The

Rachel Lane

Rachel Lane

Customer Data Platforms
Dec 07, 2021
Customer Experience

Customer Data Platforms: What Are They, How Can They Help – and I

We explore what Customer Data Platforms are, their benefits and limitations, and how they fit within customer journeys. Most brand

Medallia

Medallia

How to Respond to Negative Online Reviews of Your Business
Dec 07, 2021
Customer Experience

How to Properly Respond to Negative Online Reviews of Your Busine

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of customer exper

Justin Herrick

Justin Herrick

Negative Reviews That Could’ve Been Prevented with a Text Message
Dec 03, 2021
Customer Experience

7 Negative Reviews That Could’ve Been Prevented with a Text Messa

Online reviews can be a business’ best friend or worst enemy, depending on if the reviews are positive or negative. It’s a difficu

Justin Herrick

Justin Herrick

What is Customer Journey Management?
Nov 23, 2021
Customer Experience

What Is Customer Journey Management – and Why Is It Changing?

With customer buying journeys evolving rapidly, it’s now more important than ever to understand how customer journey managem

Medallia

Medallia

Measure the Effectiveness of a Business Texting Program
Nov 23, 2021
Customer Experience

5 Ways to Measure the Effectiveness of a Business Texting Program

Finally, you did it: your brand is sending and receiving text messages with customers — have you started to calculate the return o

Justin Herrick

Justin Herrick

Photo of Brian Powers next to the text, How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO
Nov 22, 2021
Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from a

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback p

Shawn Swanson

Shawn Swanson

A photo of Lee Becker in his military uniform shaking hands with a military officer
Nov 19, 2021
Medallia Culture

Reimagining the Current Approach to Military-to-Civilian Transiti

Transitioning from military service to civilian life is a significant life change, and all military members will eventually experi

Sophie Hossein

Sophie Hossein