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Medallia For
Retail Banking

Fuel innovation and loyalty through customer feedback

Bank on a powerful customer experience

Implement Medallia Experience Cloud™ to keep every member of your organization – from service associates, to bankers, to executives – connected to real-time customer feedback.


H&R Block

Find out how H&R Block activates their employees with customer feedback to deliver better experiences across many locations.

Create service excellence in a complex environment to retain customers

Medallia keeps up with your ever-changing organization and routes the right information to the right person in real time so that issues can be addressed right away.

Transform branches to create relevant experiences to attract tomorrow’s customers

Quickly assess the impact of changes to branch format, staffing, and capabilities on customer experience.

Innovate at scale to identify next-gen products & services

Move your organization from score watching to changing behavior, policies, and products, all with the intent of making the experience better.

Engage, inspire and empower employees to own customer relationships

Equip employees to understand, empathize and handle issues in real time, and empower them to raise ideas for solving systemic problems.

Medallia is first CEM company to secure highest security standards

Medallia is committed to maintaining an enterprise-grade security program designed to meet or exceed international standards, designed to protect our customers’ assets from threats before they emerge.


Retail Bank of the Future

Learn all about the rapid changes taking place in retail banking in our webinar, featuring special guest, Bain’s Mark Schofield

Watch now

“Since partnering with Medallia, we have driven $2 billion in additional payment volume, as well as helped to enhance over 90 million customer experiences."

Ellie Diaz
Vice President of Customer Engagement, PayPal

Download Case Study

40+ of the world’s largest financial services companies, including 4 of the 5 biggest U.S. banks, partner with Medallia.

Key Features

See what you can do with Medallia for Retail Banking

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