Medallia Named a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022

Medallia, Inc. has been recognized as a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022. This year's report evaluated 13 service providers against 29 criteria, grouped into three high-level categories: Current offering, Strategy, and Market presence.

Medallia received the highest ranking in the Current offering category, with the highest possible scores in the criteria of Omnichannel data integration, NLI (Natural Language Interpretation), Knowledge-based AI, Conversation intelligence, Support for relevant use cases, Real-time digital care, Accuracy, and Global capabilities criteria.

Furthermore, in the Strategy category, Medallia achieved the highest possible scores in the Product vision, Planned enhancements, and Market approach criteria.

Download the full report to learn:

• Key trends driving the evolution of the People-Oriented Text Analytics market
• Which criteria businesses should consider when investing in a Text Analytics solution
• How Medallia stacks up to other providers in the space

"Clients looking for an omnichannel data analytics solution with OOTB data and language models catering to business users should look no further than Medallia." - The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022