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Modifying Experience Programs During COVID-19: Q&A
Mar 26, 2020
Customer Experience

Top Questions and Answers from Medallia Experts on COVID-19

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challeng

Medallia

Medallia

Modifying Experience Programs During COVID-19: Part 2
Mar 26, 2020
Customer Experience

Tips on How to Stay Connected to Customers and Employees During C

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not t

Medallia

Medallia

Modifying Customer & Employee Experience Programs During COVID-19
Mar 26, 2020
Customer Experience

Modifying Customer & Employee Experience Programs During COV

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best pract

Medallia

Medallia

5 Ways Telcos can Manage Scale & Complexity Resulting from COVID-19
Mar 25, 2020
Customer Experience

5 Ways Telcos can Manage Scale & Complexity Resulting from C

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effe

Kaitlyn Lincoln

Kaitlyn Lincoln

Medallia Logo
Mar 23, 2020
Medallia Culture

Keeping our Companies, Customers, Brands and People Connected at

At this time we believe it is imperative to think about our team members and customers. The world has changed for the moment and e

Leslie Stretch

Leslie Stretch

Crowdsourcing Ideas for New Managers at the Watermark Conference 2020
Mar 13, 2020
Customer Experience

Crowdsourcing Ideas for New Managers at the Watermark Conference

At Medallia, we believe that the best ideas are generated when everyone has a voice, and today that’s easier than ever with digita

Lauren Jackman

Lauren Jackman

Banner Health - Differentiating Through Stellar Patient Experience
Mar 11, 2020
Customer Experience

Banner Health – Differentiating Through Stellar Patient Exp

Healthcare is one of the most challenging things to deal with in life. We have to make it easier and put the patient at the center

Valerie Beaudett

Valerie Beaudett

6 Ways to Humanize Messaging Tools in the Hotel Industry
Feb 26, 2020
Customer Experience

6 Ways to Humanize Messaging Tools in the Hotel Industry

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitali

Geoffrey Ryskamp

Geoffrey Ryskamp

Enhance CAHPS Feedback With Real-Time Capabilities
Feb 10, 2020
Customer Experience

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With

Many providers will confirm that they got into medicine to connect with, and help patients. A strong patient-provider relationship

Julie Keller

Julie Keller

Positive Return Experience In Retail
Feb 05, 2020
Customer Experience

3 Steps to Developing a Positive Return Experience In Retail

A 3-Step Guide to Using Customer Journeys to create a Positive Return Experience in Retail Build Loyalty Through Your Returns Proc

Erica James

Erica James

Medallia: FedRAMP Certification
Feb 03, 2020
Customer Experience

Medallia Achieves FedRAMP Certification

The Federal Government interacts with nearly the entire American public every year and often during critical times in their lives.

Medallia

Brian Michael

The Future of Customer Experience in 2020
Jan 28, 2020
Customer Experience

Trends Shaping The Future of Customer Experience in 2020

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focuse

Rachel Lane

Rachel Lane