Atrium Health: Winning the Hearts and Minds of Patients

How Atrium Health is modernizing experience management
with Medallia & Ipsos

Atrium Health, one of the nation’s leading healthcare organizations, partnered with the Ipsos CX program experts to launch a postdischarge feedback program for collecting, understanding, and acting on patient experience data.

Read this case study to learn how this near real-time feedback loop enabled Atrium’s detractor alerts to be resolved within 72 hours. Find out how they improved their closed-loop process flows and produced critical insights about their online reservation tool.