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Blog

Retail

Shopping cart in a retail industry store
Jul 21, 2023
Customer Experience

Customer Experience as a Competitive Advantage in the Retail Industry

Customer Experience as a Competitive Advantage in the Retail Industry

Discover the power of customer experience for gaining a competitive edge in the retail industry.

Discover the power of customer experience for gaining a competitive edge in the retail industry.
A woman completing a curbside pickup order
May 10, 2023
Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay

7 Reasons Why Curbside Pickup is Here to Stay

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.
A woman sits next to her luggage at an airport, typing on her laptop
Jul 13, 2022
Market Research

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has the most loyal customers among airline, hotel, restaurants, and retail brands.

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has the most loyal customers among airline, hotel, restaurants, and retail brands.
A customer on their couch with their credit card orders something on their phone
Jun 21, 2022
Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive with Customer-Led Growth

Digital Maturity in Retail: How Leading Brands Stay Competitive with Customer-Led Growth

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity in retail.

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity in retail.
A customer works on their laptop in a coffee shop
May 12, 2022
Customer Experience

Top Customer Experience Opportunities in Retail, Restaurant & Grocery Industries: Q&A with Mike Debnar

Top Customer Experience Opportunities in Retail, Restaurant & Grocery Industries: Q&A with Mike Debnar

The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes, along with a shift to digital across each vertical, there’s plenty of transformation across business units, with new strategies and priorities being developed. And amid this state of change, new customer experience

The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes, along with a shift to digital across each vertical, there’s plenty of transformation across business units, with new strategies and priorities being developed. And amid this state of change, new customer experience

A boutique clothing retail shop cashier and her customer are smiling at the counter
Feb 15, 2022
Customer Experience

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred Reichheld Q&A

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred Reichheld Q&A

An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS) and Earned Growth Rate (EGR). Retailers are in a never-ending race to meet and exceed evolving customer expectations. They need to impress their customers and transform them into enthusiastic promoters —

An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS) and Earned Growth Rate (EGR). Retailers are in a never-ending race to meet and exceed evolving customer expectations. They need to impress their customers and transform them into enthusiastic promoters —

Nov 02, 2021
Contact Center

How Resident is Building a QA Program of the Future with Agent Connect

How Resident is Building a QA Program of the Future with Agent Connect

Resident established a glowing reputation with bedding products prior to the global pandemic, but in 2020 the company saw an unexpected surge in growth as consumers sought the feeling of ease and comfort while spending more time at home than ever before. As a result, the customer service team at

Resident established a glowing reputation with bedding products prior to the global pandemic, but in 2020 the company saw an unexpected surge in growth as consumers sought the feeling of ease and comfort while spending more time at home than ever before. As a result, the customer service team at

Overcome the labor shortage
Aug 19, 2021
Employee Experience

Expert Tips on How to Overcome the Labor Shortage in Retail, Restaurants and Hospitality

Expert Tips on How to Overcome the Labor Shortage in Retail, Restaurants and Hospitality

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to overcome the labor shortage in retail, restaurants and hospitality   Visier’s VP of People Analytics Ian Cook recently spoke with Medallia’s employee experience lead Melissa Arronte and employee experience director

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to overcome the labor shortage in retail, restaurants and hospitality   Visier’s VP of People Analytics Ian Cook recently spoke with Medallia’s employee experience lead Melissa Arronte and employee experience director

improve customer experience
Aug 12, 2021
Customer Experience

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

retail customer experience
Jul 15, 2021
Customer Experience

What Pharma can Learn from Retail’s Customer Experience Innovation

What Pharma can Learn from Retail’s Customer Experience Innovation

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma customer experience?  We have compounding evidence that better experiences lead to better participation, relationships, trust, adherence, and outcomes. A 2012 “systematic review of evidence on the links between patient

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma customer experience?  We have compounding evidence that better experiences lead to better participation, relationships, trust, adherence, and outcomes. A 2012 “systematic review of evidence on the links between patient