Customer Experience

Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy.

Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy.

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your business grows.

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your business grows.

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of customer experience you provide.

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of customer experience you provide.

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from