Customer Experience

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from

It’s no doubt that 2020 has been a year of constant change. Regardless of the industry, businesses and organizations alike have had to pivot and adapt to changes in operations and new safety protocols to make sure customers and employees are kept safe.  In the restaurant and food service industry,

It’s no doubt that 2020 has been a year of constant change. Regardless of the industry, businesses and organizations alike have had to pivot and adapt to changes in operations and new safety protocols to make sure customers and employees are kept safe.  In the restaurant and food service industry,

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizations facing imminent reductions in force — all of which can impact hiring practices and staffing demand. While industries like teleworking software, grocery stores, pharmacies and tech support never

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizations facing imminent reductions in force — all of which can impact hiring practices and staffing demand. While industries like teleworking software, grocery stores, pharmacies and tech support never

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, the company makes sure to remain two steps ahead. 7-Eleven was the first retailer to serve hot

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, the company makes sure to remain two steps ahead. 7-Eleven was the first retailer to serve hot

I was able to chat with some experts one on one, and I just love those. It’s nice to really be able to talk about your individual problems and have them sit there, unbridled, on the spot, tell you what should be done, some best practices. This piece of feedback

I was able to chat with some experts one on one, and I just love those. It’s nice to really be able to talk about your individual problems and have them sit there, unbridled, on the spot, tell you what should be done, some best practices. This piece of feedback

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here to stay. According to a recent survey by Sage Growth Partner and Blackbook Market Research, 59% of consumers said they were more likely to use telehealth services

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here to stay. According to a recent survey by Sage Growth Partner and Blackbook Market Research, 59% of consumers said they were more likely to use telehealth services