Customer Experience

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, the company makes sure to remain two steps ahead. 7-Eleven was the first retailer to serve hot

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, the company makes sure to remain two steps ahead. 7-Eleven was the first retailer to serve hot

I was able to chat with some experts one on one, and I just love those. It’s nice to really be able to talk about your individual problems and have them sit there, unbridled, on the spot, tell you what should be done, some best practices. This piece of feedback

I was able to chat with some experts one on one, and I just love those. It’s nice to really be able to talk about your individual problems and have them sit there, unbridled, on the spot, tell you what should be done, some best practices. This piece of feedback

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketing Officer at IBM, joined Medallia CEO Leslie Stretch during Medallia’s Experience ‘20 Virtual Summit to talk about how IBM has adapted to the changes that come with a remote working environment.

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketing Officer at IBM, joined Medallia CEO Leslie Stretch during Medallia’s Experience ‘20 Virtual Summit to talk about how IBM has adapted to the changes that come with a remote working environment.

An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Medallia Experience ’20 Summit was full of great guest speakers on a variety of topics. One of the discussions took place between Elizabeth Carducci, Medallia’s SVP, Solutions Principal, and Fred Reichheld, the

An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Medallia Experience ’20 Summit was full of great guest speakers on a variety of topics. One of the discussions took place between Elizabeth Carducci, Medallia’s SVP, Solutions Principal, and Fred Reichheld, the

With 77% of consumers saying they will be more cautious about cleanliness, health and safety in the post-pandemic era, according to a study from Capgemini Research Institute, it’s no wonder big-box retailers, chain restaurants and smaller local businesses across the country continue to accelerate their curbside pickup offerings. This form of

With 77% of consumers saying they will be more cautious about cleanliness, health and safety in the post-pandemic era, according to a study from Capgemini Research Institute, it’s no wonder big-box retailers, chain restaurants and smaller local businesses across the country continue to accelerate their curbside pickup offerings. This form of

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled with hours of insights from experience management leaders who shared their amazing stories – one of which really stood out for me – State Farm.  Jon Farney, the CFO

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled with hours of insights from experience management leaders who shared their amazing stories – one of which really stood out for me – State Farm.  Jon Farney, the CFO

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing has not satiated guests’ hunger for convenience. Now more than ever, guests expect restaurants to deliver dine-in quality meals, directly to their homes with minimal guest effort.  Restaurants worldwide are

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing has not satiated guests’ hunger for convenience. Now more than ever, guests expect restaurants to deliver dine-in quality meals, directly to their homes with minimal guest effort.  Restaurants worldwide are

Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing as a result of COVID-19 has forced businesses to find ways to collaborate remotely, and has accelerated the adoption of video calling as our primary way of communicating. One of the

Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing as a result of COVID-19 has forced businesses to find ways to collaborate remotely, and has accelerated the adoption of video calling as our primary way of communicating. One of the