Customer Experience

Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from customer feedback.

Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from customer feedback.

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy.

Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy.

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your business grows.

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your business grows.

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of customer experience you provide.

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of customer experience you provide.

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active pharmaceutical ingredients, will leverage Medallia as part of its customer experience initiative. With customers spanning emerging biopharmas and large pharmaceutical companies, Pfizer CentreOne understands the importance of listening to customers