Customer Experience

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from

It’s no doubt that 2020 has been a year of constant change. Regardless of the industry, businesses and organizations alike have had to pivot and adapt to changes in operations and new safety protocols to make sure customers and employees are kept safe.  In the restaurant and food service industry,

It’s no doubt that 2020 has been a year of constant change. Regardless of the industry, businesses and organizations alike have had to pivot and adapt to changes in operations and new safety protocols to make sure customers and employees are kept safe.  In the restaurant and food service industry,

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizations facing imminent reductions in force — all of which can impact hiring practices and staffing demand. While industries like teleworking software, grocery stores, pharmacies and tech support never

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizations facing imminent reductions in force — all of which can impact hiring practices and staffing demand. While industries like teleworking software, grocery stores, pharmacies and tech support never

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, the company makes sure to remain two steps ahead. 7-Eleven was the first retailer to serve hot

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater to a new, digital-savvy generation of shoppers. As technology redefines how customers shop, the company makes sure to remain two steps ahead. 7-Eleven was the first retailer to serve hot

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here to stay. According to a recent survey by Sage Growth Partner and Blackbook Market Research, 59% of consumers said they were more likely to use telehealth services

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here to stay. According to a recent survey by Sage Growth Partner and Blackbook Market Research, 59% of consumers said they were more likely to use telehealth services

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketing Officer at IBM, joined Medallia CEO Leslie Stretch during Medallia’s Experience ‘20 Virtual Summit to talk about how IBM has adapted to the changes that come with a remote working environment.

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketing Officer at IBM, joined Medallia CEO Leslie Stretch during Medallia’s Experience ‘20 Virtual Summit to talk about how IBM has adapted to the changes that come with a remote working environment.

An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Medallia Experience ’20 Summit was full of great guest speakers on a variety of topics. One of the discussions took place between Elizabeth Carducci, Medallia’s SVP, Solutions Principal, and Fred Reichheld, the

An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Medallia Experience ’20 Summit was full of great guest speakers on a variety of topics. One of the discussions took place between Elizabeth Carducci, Medallia’s SVP, Solutions Principal, and Fred Reichheld, the