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Oct 21, 2019
Customer Experience

How to be a CX Champion and Lead Change

The inner loop is composed of business actions taken in response to feedback from individual customers. In this blog, we will expl

Evangeline Kotsos

Evangeline Kotsos

Oct 15, 2019
Employee Experience

EX and CX – Better Together

The Intersection of Employee and Customer Experience  I just read Stacia Garr’s research on the 4 Levers of Employee Experience an

Melissa Arronte

Melissa Arronte

Oct 14, 2019
Employee Experience

HR’s Role in Building a Culture of Employee Engagement That Speed

A note to HR Leaders as Medallia kicks off at Workday Rising Today’s great business transformations come from having a higher purp

Rob Wilmot

Rob Wilmot

Oct 10, 2019
Medallia Culture

Empowering Employees & Making a Difference with Gift Matchin

Back in July, we joined Pledge 1%, the global movement to ingrain giving into the DNA of all companies. One new initiative we just

Heather Jin

Heather Jin

Oct 03, 2019
Customer Experience

What It Takes to Make CX Measures Stick

We’ve all heard the adage, “What gets measured, gets done.” It’s true – we are naturally inclined to act when we reap measur

Noreen Kidwai

Noreen Kidwai

Oct 01, 2019
Customer Experience

From One CX Professional to Another on CX Day

On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting ro

Jimmy Duan

Jimmy Duan

Oct 01, 2019
Customer Experience

Celebrating Everyday CX Heroes

It’s October 1 and it’s CX Day! This global, industry-wide celebration lead by the CXPA.org, honors the companies and individuals

Medallia

Medallia

Sep 25, 2019
Employee Experience

Happy Employees Deliver Great Customer and Business Outcomes

Join us at Workday Rising to Find Out How and Why Happy and engaged employees deliver great experiences to customers, and happy cu

Farooq Javed

Farooq Javed

Sep 09, 2019
Employee Experience

New Research from Medallia and Partnership for Public Service Sho

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a hum

Medallia

Audrey Vaughn

Aug 30, 2019
Customer Experience

Top 5 Reasons You Can’t Miss the Medallia City Tour 2019

The Medallia City Tour is back for its second year, and bigger than ever! You asked, we listened, and this year we’re bringing the

Medallia

Medallia

Aug 28, 2019
Medallia Culture

Opportunities for Impact: Solutions Consulting Leader on Growing

Customer experience management is an expanding space—which presents unique opportunities for Medallia’s Solution Consulting organi

Susan Lovegren

Susan Lovegren