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Blog

Travel & Hospitality

A front desk employee collaborates with the hotel manager
Jul 21, 2022
Employee Experience

5 Benefits of an Employee Experience Strategy for Travel & Hospitality

5 Benefits of an Employee Experience Strategy for Travel & Hospitality

Discover the top benefits of employee experience, including reducing employee burnout and driving cost savings, revenue, and employee productivity.

Discover the top benefits of employee experience, including reducing employee burnout and driving cost savings, revenue, and employee productivity.
A woman sits next to her luggage at an airport, typing on her laptop
Jul 13, 2022
Market Research

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has the most loyal customers among airline, hotel, restaurants, and retail brands.

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has the most loyal customers among airline, hotel, restaurants, and retail brands.
A traveler with her luggage is greeted by an enthusiastic front desk worker
Jun 02, 2022
Customer Experience

En Route to the Perfect Trip: Why Personalized Experiences in Travel & Hospitality Matter

En Route to the Perfect Trip: Why Personalized Experiences in Travel & Hospitality Matter

Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry adapts to rapid changes in the market.

Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry adapts to rapid changes in the market.
A woman hospitality worker stands behind the front desk of a hotel, smiling and handing back a credit card to a guest
Nov 17, 2021
Employee Experience

Hospitality Labor Shortages Are About to Get Worse. Here’s How to Improve the Employee Experience.

Hospitality Labor Shortages Are About to Get Worse. Here’s How to Improve the Employee Experience.

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, many workers are under more strain than ever — which worsens the quality of the guest experience. What can companies do to help? The answer is simpler than you might think. After

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, many workers are under more strain than ever — which worsens the quality of the guest experience. What can companies do to help? The answer is simpler than you might think. After

Guest experience priorities for hotels
Sep 28, 2021
Customer Experience

Welcoming Guests Back to Travel: 3 Guest Experience Priorities for Hotels

Welcoming Guests Back to Travel: 3 Guest Experience Priorities for Hotels

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has dealt with many challenges, from having to quickly adapt their policies and procedures to being forced to halt operations altogether around the globe, and facing staggering labor shortages. While the industry

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has dealt with many challenges, from having to quickly adapt their policies and procedures to being forced to halt operations altogether around the globe, and facing staggering labor shortages. While the industry

Overcome the labor shortage
Aug 19, 2021
Employee Experience

Expert Tips on How to Overcome the Labor Shortage in Retail, Restaurants and Hospitality

Expert Tips on How to Overcome the Labor Shortage in Retail, Restaurants and Hospitality

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to overcome the labor shortage in retail, restaurants and hospitality   Visier’s VP of People Analytics Ian Cook recently spoke with Medallia’s employee experience lead Melissa Arronte and employee experience director

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to overcome the labor shortage in retail, restaurants and hospitality   Visier’s VP of People Analytics Ian Cook recently spoke with Medallia’s employee experience lead Melissa Arronte and employee experience director

How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Engage in the Moment
Mar 11, 2021
Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit to

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit to

Customer Experience Strategy: Lessons From Amazon Prime Day
Nov 13, 2020
Customer Experience

Customer Experience Strategy: Lessons From Amazon Prime Day

Customer Experience Strategy: Lessons From Amazon Prime Day

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we’re quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to purchase

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we’re quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to purchase