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Blog

Travel & Hospitality

How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Engage in the Moment
Mar 11, 2021
Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

The effects of the COVID-19 pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit

The effects of the COVID-19 pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit

Medallia: Customer Feedback
Mar 22, 2018
Customer Experience

Customer Expectations Differ By Culture in Hospitality

Customer Expectations Differ By Culture in Hospitality

Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of how consumers perceive a brand and whether they will stay loyal to them. This is especially true in the hospitality industry, where restaurant, hotel and travel reviews have

Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of how consumers perceive a brand and whether they will stay loyal to them. This is especially true in the hospitality industry, where restaurant, hotel and travel reviews have