Travel & Hospitality

Customer experience analytics are the cornerstone for taking customer experience — and employee experience — to the next level. If you’re looking to learn about customer experience analytics use cases and how the right customer experience analytics tools could help your organization innovate, inspire, and deliver incredible results, we’ve got

Customer experience analytics are the cornerstone for taking customer experience — and employee experience — to the next level. If you’re looking to learn about customer experience analytics use cases and how the right customer experience analytics tools could help your organization innovate, inspire, and deliver incredible results, we’ve got

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has dealt with many challenges, from having to quickly adapt their policies and procedures to being forced to halt operations altogether around the globe, and facing staggering labor shortages. While the industry

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has dealt with many challenges, from having to quickly adapt their policies and procedures to being forced to halt operations altogether around the globe, and facing staggering labor shortages. While the industry

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we’re quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to purchase

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we’re quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to purchase

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of the year. With the summer event moving to the heart of a holiday shopping season already turned upside down by COVID-19, these next three months could be unlike

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of the year. With the summer event moving to the heart of a holiday shopping season already turned upside down by COVID-19, these next three months could be unlike

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitality industry, where guests look to staff to help them make their hotel experience as relaxing and comfortable as possible.  Messaging tools can be extremely effective and can provide hotels

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitality industry, where guests look to staff to help them make their hotel experience as relaxing and comfortable as possible.  Messaging tools can be extremely effective and can provide hotels