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Text Analytics

Example of Medallia's Automated Scoring capability
Oct 17, 2022
Solution Spotlight

4 Ways to Analyze Customer & Employee Behavior with Medallia’s Automated Scoring

4 Ways to Analyze Customer & Employee Behavior with Medallia’s Automated Scoring

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of routine — here’s how to analyze customer and employee behavior with Automated Scoring. One of the most significant challenges a business faces is the large influx of customer and employee

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of routine — here’s how to analyze customer and employee behavior with Automated Scoring. One of the most significant challenges a business faces is the large influx of customer and employee

An example of text analytics
Jul 15, 2022
Customer Experience

6 Things You Need in an RFP for Text Analytics Software

6 Things You Need in an RFP for Text Analytics Software

Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the decision for your business.

Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the decision for your business.
A hand hovers over a hologram of a data chart
Apr 05, 2022
Customer Experience

A Decade of Text Analytics Innovation

A Decade of Text Analytics Innovation

Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics offering in the industry to help companies provide world-class experiences.

Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics offering in the industry to help companies provide world-class experiences.
Address Employee Burnout
Jun 16, 2021
Employee Experience

How Medallia Used Crowdsourcing to Address Employee Burnout and Improve the Employee Experience

How Medallia Used Crowdsourcing to Address Employee Burnout and Improve the Employee Experience

The best way to discover what people need is to ask them. That’s why Medallia uses crowdsourcing to find creative ways to address employee burnout. In the age of expanded remote and hybrid working amid the global pandemic, it’s hard to separate the overall employee experience from the major and

The best way to discover what people need is to ask them. That’s why Medallia uses crowdsourcing to find creative ways to address employee burnout. In the age of expanded remote and hybrid working amid the global pandemic, it’s hard to separate the overall employee experience from the major and

Medallia Experience 21: How to Improve Contact Center Performance Under Pressure
Jun 15, 2021
Contact Center

Medallia Experience 21: How to Improve Contact Center Performance Under Pressure

Medallia Experience 21: How to Improve Contact Center Performance Under Pressure

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an urgent goal: improve contact center performance. If improving contact center performance wasn’t already one of your primary objectives this year, industry leaders at Medallia Experience 21 made it clear that it

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an urgent goal: improve contact center performance. If improving contact center performance wasn’t already one of your primary objectives this year, industry leaders at Medallia Experience 21 made it clear that it

Develop a customer experience management program
Jun 10, 2021
Customer Experience

Medallia Experience 21: Leaders Share 5 Steps to Develop a Customer Experience Management Program

Medallia Experience 21: Leaders Share 5 Steps to Develop a Customer Experience Management Program

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will scale as an organization grows. 2020 was proof that keen attention on the customer experience is vital for an organization’s success. Those companies that rose to the challenge of adapting and innovating

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will scale as an organization grows. 2020 was proof that keen attention on the customer experience is vital for an organization’s success. Those companies that rose to the challenge of adapting and innovating

Combining Employee Experience and Customer Experience
Apr 01, 2021
Customer Experience

4 Reasons Why You Should Combine Your Employee and Customer Experience Data

4 Reasons Why You Should Combine Your Employee and Customer Experience Data

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combining the two can improve operations and drive revenue.  Employee experience and customer experience are not one in the same. However, the two are intrinsically linked. After all, happy employees lead to

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combining the two can improve operations and drive revenue.  Employee experience and customer experience are not one in the same. However, the two are intrinsically linked. After all, happy employees lead to

Engage in the Moment
Mar 11, 2021
Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled the chain to innovate at scale. Tools that help hotel owners and operators understand their guests are essential to the customer experience strategy — especially during tumultuous times that can

Buy Online Pickup Curbside
Jan 19, 2021
Customer Experience

Buy Online Pickup Curbside is Changing Customer Behavior: Retail’s Biggest Opportunity

Buy Online Pickup Curbside is Changing Customer Behavior: Retail’s Biggest Opportunity

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

Voice of the Client: How Fidelity International Puts Customers First
Nov 19, 2020
Customer Experience

Voice of the Client: How Fidelity International Puts Customers First

Voice of the Client: How Fidelity International Puts Customers First

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million clients in 28 countries and offers world-class investment solutions and services and retirement expertise. Driven by the

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million clients in 28 countries and offers world-class investment solutions and services and retirement expertise. Driven by the