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Blog

Employee Experience

Jul 26, 2022
Customer Experience

What Companies with the Best Customer Experience & Employee Experience Do Right

What Companies with the Best Customer Experience & Employee Experience Do Right

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.
A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org
Oct 30, 2020
Medallia Culture

A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org

A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org

In our latest installment of the Medallia Life Employee Spotlight, we had the privilege of sitting down with Medallia’s Global Head of Corporate Social Impact, Heather Jin. She joined Medallia more than four years ago as part of the Professional Services team, but her passion for corporate social impact programs

In our latest installment of the Medallia Life Employee Spotlight, we had the privilege of sitting down with Medallia’s Global Head of Corporate Social Impact, Heather Jin. She joined Medallia more than four years ago as part of the Professional Services team, but her passion for corporate social impact programs

Celebrating UK Black History Month: Mike shares his passion, purpose and podcast
Oct 16, 2020
Medallia Culture

Celebrating UK Black History Month: Mike shares his passion, purpose and podcast

Celebrating UK Black History Month: Mike shares his passion, purpose and podcast

This month is Black History Month in the United Kingdom and much like Black History Month in the United States, it began as a way of remembering important people and events in the history of the African diaspora. Here at Medallia we believe in empowering and highlighting our own, so

This month is Black History Month in the United Kingdom and much like Black History Month in the United States, it began as a way of remembering important people and events in the history of the African diaspora. Here at Medallia we believe in empowering and highlighting our own, so

Creating a Culture of Diversity and Inclusion: Chris shares his experience
Oct 05, 2020
Medallia Culture

Creating a Culture of Diversity and Inclusion: Chris shares his experience

Creating a Culture of Diversity and Inclusion: Chris shares his experience

For our first Medallia Life Spotlight, we sat down with new Medallian, Christopher Randolph (he/him/his), our Global Diversity, Inclusion and Belonging (DIB) Strategist. Chris joined Medallia this past July, as we continue to invest in our DIB team and initiatives. Chris joins Medallia with experience in the talent acquisition field

For our first Medallia Life Spotlight, we sat down with new Medallian, Christopher Randolph (he/him/his), our Global Diversity, Inclusion and Belonging (DIB) Strategist. Chris joined Medallia this past July, as we continue to invest in our DIB team and initiatives. Chris joins Medallia with experience in the talent acquisition field

Today’s Workforce Requires a Different Approach to Experience
Sep 15, 2020
Employee Experience

Today’s Workforce Requires a Different Approach to Experience

Today’s Workforce Requires a Different Approach to Experience

Despite significant investment in employee engagement programs, many organizations continue to see flat engagement scores. There is a better way to understand employees, take action on their feedback and engage the entire workforce. Focus on the Entire Workforce The rise of the gig economy – the increasing share of work

Despite significant investment in employee engagement programs, many organizations continue to see flat engagement scores. There is a better way to understand employees, take action on their feedback and engage the entire workforce. Focus on the Entire Workforce The rise of the gig economy – the increasing share of work

3 Reasons Why You May Be Disconnected From Your Employees
Sep 09, 2020
Employee Experience

3 Reasons Why Your Employees Feel Disconnected

3 Reasons Why Your Employees Feel Disconnected

Employee expectations were rapidly changing before the pandemic. The top three priorities — according to employers surveyed by professional staffing firm AON last year — were expectations for more flexible working hours, options to work from home and better awareness of mental health issues.  It’s hard to imagine those three

Employee expectations were rapidly changing before the pandemic. The top three priorities — according to employers surveyed by professional staffing firm AON last year — were expectations for more flexible working hours, options to work from home and better awareness of mental health issues.  It’s hard to imagine those three

OMB Update Makes Customer Experience Mission Critical for Federal Government
Aug 28, 2020
Customer Experience

OMB Update Makes Customer Experience Mission Critical for Federal Government

OMB Update Makes Customer Experience Mission Critical for Federal Government

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and made significant changes to the section on customer experience, redefining what that means to federal agencies and how they have to measure it. The updates to Circular A-11 guidance and

Bridging Gaps Between Employers and Employees with Josh Bersin
Jun 16, 2020
Employee Experience

Two-Way Communication- Bridging Gaps Between Employers and Employees

Two-Way Communication- Bridging Gaps Between Employers and Employees

Melissa Arronte, Ph.D., Solution Principal, Employee Experience at Medallia and Josh Bersin, HR Industry Analyst and Founder, Bersin by Deloitte @ Experience ’20 I’m excited to share that as part of our virtual Medallia Experience ’20 event, I had the opportunity to host Josh Bersin, an HR industry analyst, leader,

Melissa Arronte, Ph.D., Solution Principal, Employee Experience at Medallia and Josh Bersin, HR Industry Analyst and Founder, Bersin by Deloitte @ Experience ’20 I’m excited to share that as part of our virtual Medallia Experience ’20 event, I had the opportunity to host Josh Bersin, an HR industry analyst, leader,

Nurses - The Brains, Faces and Hearts of Healthcare
Jun 03, 2020
Employee Experience

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, with 3.8 million registered nurses (RNs) in the United States and they play a significant role in caring for patients and patient outcomes. National Nurses Week is typically celebrated for one

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, with 3.8 million registered nurses (RNs) in the United States and they play a significant role in caring for patients and patient outcomes. National Nurses Week is typically celebrated for one

Medallia Product highlights from Experience ‘20 Virtual Summit
May 13, 2020
Customer Experience

A Decade of Innovation Delivered in Months

A Decade of Innovation Delivered in Months

Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It was my first Experience at Medallia, and though I missed the opportunity to connect live with our valued customers and partners, it was still an exciting moment as a lot has

Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It was my first Experience at Medallia, and though I missed the opportunity to connect live with our valued customers and partners, it was still an exciting moment as a lot has