Employee Experience

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens -Lee Becker, Medallia As the world comes together to respond with urgency to the global pandemic, it is a critical time for government agencies to have the very best technologies

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens -Lee Becker, Medallia As the world comes together to respond with urgency to the global pandemic, it is a critical time for government agencies to have the very best technologies

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customers—including potential financial hardship, refinancing of assets, or worries about in-person basic banking — now is the right time to keep a finger on the pulse of customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customers—including potential financial hardship, refinancing of assets, or worries about in-person basic banking — now is the right time to keep a finger on the pulse of customer

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challenging times. This third blog post is the Q&A output from the Webinar and shows what customer and employee practitioners are thinking about as they and their businesses face this

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challenging times. This third blog post is the Q&A output from the Webinar and shows what customer and employee practitioners are thinking about as they and their businesses face this

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not the time to abandon your customer experience and employee experience efforts. Now is a time to stay connected to employees and customers – when they likely need to hear from

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not the time to abandon your customer experience and employee experience efforts. Now is a time to stay connected to employees and customers – when they likely need to hear from

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best practices that are emerging as a result of our conversations with customers over the past two weeks. Focus on what employees need – just like the safety rules of when flying “put

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best practices that are emerging as a result of our conversations with customers over the past two weeks. Focus on what employees need – just like the safety rules of when flying “put

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effect in many nations, they’re likely relying on your network to do it. Take these five best practices into consideration to help ensure the experiences you deliver today can positively shape

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effect in many nations, they’re likely relying on your network to do it. Take these five best practices into consideration to help ensure the experiences you deliver today can positively shape