New Trends in CX and AI: What We Learned from Experience ’24

Congratulations to the USA Sevens Rugby team on their final win of the USA7s tournament today in Las Vegas! Medallia couldn’t be m

2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thank

As anyone who’s ever done it knows, it isn’t easy to integrate two different technologies, even when they’re designed to complemen

Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diff

The relationships we form with others are built over time – the more positive encounters we have with someone, the stronger

How our Platform Enables Customer Feedback Management I sat down with Krish Mantripragada, Chief Product Officer, to discuss some

Leslie Stretch, Medallia CEO, and Borge Hald, Medallia Founder, Reflect on Being Named A Leader by Forrester in The Forrester Wave