Zac Trojak

2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thanks to initiatives like the GSA Centers of Excellence, the President’s Management Agenda, congressional legislation and more, CX now takes up real estate in the minds of many government

2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thanks to initiatives like the GSA Centers of Excellence, the President’s Management Agenda, congressional legislation and more, CX now takes up real estate in the minds of many government