Zac Trojak

2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thanks to initiatives like the GSA Centers of Excellence, the President’s Management Agenda, congressional legislation and more, CX now takes up real estate in the minds of many government

2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thanks to initiatives like the GSA Centers of Excellence, the President’s Management Agenda, congressional legislation and more, CX now takes up real estate in the minds of many government

On December 20th, President Trump signed into law the 21st Century Integrated Digital Experience Act, otherwise known as the IDEA Act. The bill, spearheaded by Rep. Ro Khanna, is aimed at transforming critical government services that have been historically cumbersome and expensive into modernized, cost-effective experiences. The legislation outlines a

On December 20th, President Trump signed into law the 21st Century Integrated Digital Experience Act, otherwise known as the IDEA Act. The bill, spearheaded by Rep. Ro Khanna, is aimed at transforming critical government services that have been historically cumbersome and expensive into modernized, cost-effective experiences. The legislation outlines a

Improving the interactions everyday Americans have with critical government services is receiving a level of focus as never before. This heightened attention on bettering customer experience (CX) is evidenced by a broad spectrum of initiatives including proposed legislation, the formation of the Office of American Innovation and the GSA Centers

Improving the interactions everyday Americans have with critical government services is receiving a level of focus as never before. This heightened attention on bettering customer experience (CX) is evidenced by a broad spectrum of initiatives including proposed legislation, the formation of the Office of American Innovation and the GSA Centers