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Medallia For
Telecommunications

Make the connection

Raise the bar

Medallia Experience Cloud™ gives telecom companies a unified view of the customer journey across all touch points with real-time feedback to drive greater profitability, enhance customer retention, and lower costs. We’re giving top telecom companies across six continents the tools they need to optimize CX.

Optimize CX Across the Entire Customer Journey

Delivers a unified 360º view across the entire customer journey so you can quickly pinpoint and address issues that are impacting customers’ experiences.

Flexible, Role-Based Reporting

Customizes a different reporting experience for every level and division of your staff, from technicians, retail staff, enterprise account managers, to call center representatives, and even to corporate executives. For each role, create a personalized experience, including custom web dashboards, workflows, and analysis modules.

Improve and Innovate on CX

Medallia Ask Now offers the ability to quickly test new concepts with your customers, and our Insights Suite enables you to dive deeper into customer feedback to glean valuable insights.

Respond in Real-Time

Medallia delivers real-time alerts to the right teams so that customer issues can get resolved right away.

Follow up on Negative Feedback and Leverage Positive Interactions

Resolve customer issues quickly and leverage positive customer experiences by creating opportunities to increase share of wallet with existing customers.

Whitepaper

CEM in Telecoms: 4 Key Components

Learn the 4 key components telecommunications providers must incorporate into their CX programs.

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“Medallia has been a fantastic enabler to our customer orientation. I can tell from the results that it's adding value: our customers are more satisfied with us and therefore staying longer with us.”

Timm Degenhardt
CMO, Sunrise Communications

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Leading telecommunications brands that rely on Medallia for higher reviews and happier customers

Key Features

See what you can do with Medallia for Telecommunications

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