One-stop solution for guest satisfaction
Make sure every night is ⭐ ⭐ ⭐ ⭐ ⭐
Medallia Experience CloudTM connects frontline staff and managers to real-time feedback from guests while tracking CX performance over time. Wondering if it works? Just ask 8 of the 10 largest hospitality companies in the world.
Find out how Best Western is harnessing customer feedback to prioritize operational decisions and investments.
Mobile Access Everywhere
Medallia Mobile empowers hospitality teams on the front-line to get customer feedback about recent guest interactions as it happens and adjust on the fly.
In-app tools enable hospitality staff to take action via email, phone, and social media from anywhere without ever leaving the app.
Social Review Tracking and Reputation Management
Address problematic feedback in one unified view and coordinate efforts to make things right for guests who are vocal detractors on social media. Boost social review volume and reputation by driving verified customers to leave feedback across the most popular social review sites. Medallia is a TripAdvisor “Platinum Review Collection Partner.”
Integrated CX Management
Coordinate multiple points of guest contact — from hospitality staff to customer service departments to corporate executive views — to win back the customer as a team.
Flexible, Role-Based Reporting
Generate customized reporting for everyone on staff — including GMs, concierge workers, regional operators, and corporate executives. For each role, create a personalized experience, including custom web dashboards, workflows, and analysis modules.
The Ritz-Carlton’s Principles for World-Class Customer Experience
Listen to our webinar with Joseph Michelli, author of the definitive book on The Ritz-Carlton, as he breaks down the hotel’s unique CX approach.Listen to the Webinar
“The advantage of having a single platform for customer feedback for our hotel members is that it’s really a one-stop shop.”
VP Member Services, Best Western
Leading hospitality brands rely on Medallia to help them anticipate and adapt to meet their guests' needs
See what you can do with Medallia for Hospitality