CX Profiles

Deliver more personalized experiences by understanding each customer relationship.

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Medallia CX Profiles bring together omnichannel signals into a complete view of each customer’s experience with your brand.


Medallia Experience Profiles

Learn how you can empower your employees to anticipate needs and deliver experiences that are timely, relevant, and most of all, memorable.

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Close the Loop with Context

Provide employees with a complete view of end-to-end customer experiences, so they can have more meaningful follow-up interactions after a negative moment.

Close the Loop with Context
Actively Influence Experiences

Actively Influence Experiences

Give customers more personalized and tailored experiences by understanding their preferences from prior feedback and relationship history.

Accelerate Issue Investigations

Understand how an individual’s experiences compare with other customers in order to rapidly focus CX investigations on areas that need the most attention.

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B2C Customer Experience

Learn how Medallia helps businesses drive loyalty at every point along the customer journey.

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Personalizing Experiences with Medallia CX360

Discover why CX Profiles empowers employees to deliver superior customer experiences.

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Medallia Announces AI-powered Innovations

Find out how CX Profiles fits into Medallia’s overall vision of CX innovation

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Schedule a Consultation with a Medallia CX Profiles Expert

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