Medallia CX Profiles bring together omnichannel signals into a complete view of each customer’s experience with your brand.
Close the Loop with Context
Provide employees with a complete view of end-to-end customer experiences, so they can have more meaningful follow-up interactions after a negative moment.
Actively Influence Experiences
Give customers more personalized and tailored experiences by understanding their preferences from prior feedback and relationship history.
Accelerate Issue Investigations
Understand how an individual’s experiences compare with other customers in order to rapidly focus CX investigations on areas that need the most attention.
B2C Customer Experience
Learn how Medallia helps businesses drive loyalty at every point along the customer journey.
Personalizing Experiences with Medallia CX360
Discover why CX Profiles empowers employees to deliver superior customer experiences.
Medallia Announces AI-powered Innovations
Find out how CX Profiles fits into Medallia’s overall vision of CX innovation