Thought leadership from Medallia
Learn how investments in both digital and human experiences come together to form a successful CX blueprint every company should adopt.
How do differences in customer experience affect brand value and revenue growth? Understanding the quality of the experience can enable marketers to make wiser investments.
Explore the factors that are killing traditional customer satisfaction surveys — and learn what’s coming next.
To survive in a rapidly changing world, customer-facing brands must put data-driven personalized experiences at the core of their strategy. Click here to learn more.
Read why leading companies are rapidly adopting text analytics to gain a better understanding of their customers, and the benefits they’re discovering along the way.
Download this report to understand the six practices that successful CX teams use to drive customer-centered change throughout their organizations with insights derived from text analytics.
Learn how companies can win over Millennials and maintain their loyalty.
There's a distinct relationship between employee engagement and customer experience. Find out how you can learn from your workforce and promote customer-centric behaviors across your organization.
Empathy is a great way for insurers to connect with customers, but exercising it can be incredibly taxing for claim service agents, often leading to burnout and turnover. Read this whitepaper to find how to do it right.
Deloitte's Culture Path™ and Medallia Institute outline strategies to empower employees, and create a shared set of beliefs to create a customer-centric culture.
Gartner recognizes 21 vendors leading the way in VOC solutions, based on their vision, technology and market momentum. Read what Gartner has to say about Medallia.
This report discusses how large, complex organizations, leveraging customer experience management practices and technology, can harness the benefits of scale.
Operational CEM best practices, based on a benchmark of hundreds of companies and accounts across four years. Check out robust trends and patterns across industries and CX program types.
Kick-start your customer experience program with our complimentary Level 1 course, which is most relevant when companies are designing or re-envisioning their customer feedback and reporting approach. This is the first of two courses covering the four capabilities of Operational CEM.
The Medallia Institute Customer Experience Certification courses give you the practical tools to develop and evaluate your customer experience program. The Level 1 and Level 2 courses provide an end-to-end framework of best practices, with case studies and activities that put your learning into action.