Medallia Institute

Medallia Institute offers a comprehensive catalog of trainings that address your top-of-mind challenges

Online, Self-Paced Training Unlock Navigator by Medallia, Medallia’s learning management system to deepen your product knowledge and understand how to set up and drive action from your program via our guided learning paths. 

Private Classroom Training Learn from a live, dedicated trainer to coach and guide your company in an exclusive classroom environment.

Training Events Join us for timely, live training virtual and in-person events where you’ll deepen your knowledge and meet with other Experience professionals.

Prove your Medallia-verified skills

Validate your mastery Test your knowledge of Medallia and Experience skills to ensure you’re leveraging the full power of your Medallia program.

Continuously gain expertise Expand your knowledge with a robust set of certifications to ensure you’re consistently up-to-speed on the rapidly evolving Experience field and Medallia platform.

Show off your credentials Publicly share your certifications on your resume & social networks. Be recognized for your skills to gain a competitive edge in the Experience field.

Dig deep on trends and best practices

Research Publications Explore findings from our research on customer and employee experience practices, as well as  whitepapers on current trends.

Assess your CX Practices See how your company’s operating practices compare to those of CX leaders.

Take Assessment