Top 10 Must-Attend Customer Experience Conferences for 2020

Medallia: Top 10 must-attend Customer Experience Conferences 2020

Customer Experience management is the new goldmine for companies looking to transform their businesses. Today’s new norm is about delivering stellar employee and customer experiences that drive new levels of loyalty and revenue like never before. And industry events including customer and employee experience conferences are a great place for C-level executives and CX / EX professionals to unite and identify the strategic approaches to keeping their most valuable asset – employees – happy so they can deliver exceptional customer experiences. 

These events offer like-minded leaders the ideal setting for networking and learning the latest best practices in customer and employee experience. It’s where communities of executives to front line managers gather, share their stories and discuss trends and innovations around changing customer and employee behaviors and how the two are tightly intertwined when it comes to delivering exceptional customer experience. 

So where is all of this networking and sharing goodness happening in 2020? Here are the Top 10 Must-Attend Customer Experience Events for 2020 from Medallia’s perspective (with more to come on employee experience conferences for 2020): 

  1. Medallia Experience 20 – May 12-14, Las Vegas, NV 
  2. Gartner Data & Analytics Summit 2020 – March  24-26, Grapevine, TX
  3. Oracle’s Modern Customer Experience (Modern CX) – March 23-26, Chicago, IL
  4. Next Generation Customer Experience 2020 (NGCX 2020) – March23-25, Indian Wells, CA
  5. Adobe Summit 2020 – March 29 – April 2 – Las Vegas, NV
  6. MarTech – April 15-17, San Jose, CA
  7. Customer Experience Strategies Summit (CXS 20) – April 16-17, Toronto, Canada
  8. CXPA Global Insight Exchange – April27-29, Orlando, FL
  9. Forrester CX North America 2020 – June16-18, New York NY
  10. CMSWire’s DX Summit 2020 –  Date and location TBD


Medallia’s Experience 2020 promises to be amazing when it comes to customer and employee experience events. No other event offers this much depth and breadth of CX and EX content, education and real-world stories. Some of the world’s most iconic brands will take center stage to talk about their challenges and triumphs in ensuring their customers have experiences that make them loyal die-hards. The most innovative CX and EX technologies will be showcased including how AI-powered analytics can help you understand what your customers are thinking before they do. Attendees will have opportunities to learn from the world’s leaders in CX and EX and network with peers.

Gartner Data & Analytics Summit 2020 is where data and analytics leaders will gather to gain the skills to rewire their culture for an AI-augmented future. Learn new strategies, guidance and best practices to help shape the future. Be the first to hear from the experts about emerging data and analytics trends such as AI and machine learning; validate your strategy and leave with a solid action plan.

Oracle’s Modern Customer Experience (Modern CX) is where marketing professionals will hear analyst perspectives on the future of CX so they can prepare for what’s next. CX experts and practitioners will speak about how they are pushing past the limits of traditional customer experiences. 

Next Generation Customer Experience 2020 (NGCX 2020) where audiences will hear from other CX professionals whether they are just getting started or an expert in their field. It offers plenty of time for networking and seeing the vendor showcase. 

Adobe Summit 2020 geared toward marketing professionals, this conference offers leaders in marketing automation, analytics and advertising, the chance to meet other B2B marketers and learn best practices for enhancing the customer experience. 

The MarTech Conference will focus on helping marketers learn how to solve pressing marketing challenges such as hiring and managing teams, implementing new marketing solutions, selling up and demonstrating results. Technologies covered are email, marketing automation, SEO, advertising creative writing and more. 

Customer Experience Strategies Summit (CXS 20) in its 9th year, this annual summit promises to immerse its audience in a range of cutting-edge insights, case studies, panels, and workshops. A chance to join thought leaders, experts and influencers from across North America. 

CXPA Global Insight Exchange besides being in warm Orlando, FL, this conference boasts the opportunity to make global CX connections, share best practices and hear from leading CX professionals while helping to accelerate growth in the CX profession. This conference brings CX professionals together from around the globe to ignite authenticity, connections, and accelerate growth. 

Forrester CX North America 2020: join 50 Forrester analysts and 1,500 CX industry leaders for three days of cutting-edge, interactive customer experience programming. CX North America will bring together an unparalleled mix of thought leadership, strategy, and community to kick off the next decade in CX. Topics will include everything from AI to creative, from disruption to modernization. 

CMSWire’s DX Summit 2020 this organization is still fleshing out its agenda for 2020 so stay tuned for more updates or explore what transpired at the 2019 event. 

As you can see, there is no shortage of events focused on this theme in 2020, and we’d love to see you in Vegas at Medallia’s Experience 20 event in May! It will be an event you don’t want to miss with stories from the world’s most iconic brands and the best thought leaders in the industry, plus plenty of chances to network and see some of the best technologies in CX.