Request a Demo

icon search icon search
icon search
Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

Medallia Xchange
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

Learn More

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

Our Values
CORE PLATFORM
EXPERIENCES
CAPTURE SIGNALS
ANALYZE & PREDICT
TAKE ACTION
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

Learn More
EVENTS & WEBINARS
RESOURCES
close
Request a Demo

Blog

Medallia Research

Medallia Research Articles

How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Voice of the Retail Customer
Mar 30, 2021
Customer Experience

Voice of the Retail Customer: The Post-Pandemic Playbook to the New Customer Experience

Voice of the Retail Customer: The Post-Pandemic Playbook to the New Customer Experience

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new customer experience. The pandemic brought with it a new playbook for winning retail customers. Offerings, such as curbside pickup and new operational initiatives like training

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new customer experience. The pandemic brought with it a new playbook for winning retail customers. Offerings, such as curbside pickup and new operational initiatives like training

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic
Oct 12, 2020
Employee Experience

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic

Time and again, employee satisfaction has been linked with company profitability. While employee experience and engagement have always been crucial for business success, a new study indicates it’s all the more important as both employees and employers adapt to changing work environments resulting from the COVID-19 pandemic. Looking back, despite

Time and again, employee satisfaction has been linked with company profitability. While employee experience and engagement have always been crucial for business success, a new study indicates it’s all the more important as both employees and employers adapt to changing work environments resulting from the COVID-19 pandemic. Looking back, despite