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Voice of the Retail Customer
Mar 30, 2021
Customer Experience

Voice of the Retail Customer: The Post-Pandemic Playbook to the New Customer Experience

Voice of the Retail Customer: The Post-Pandemic Playbook to the New Customer Experience

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new customer experience. The pandemic brought with it a new playbook for winning retail customers. Offerings, such as curbside pickup and new operational initiatives like training

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new customer experience. The pandemic brought with it a new playbook for winning retail customers. Offerings, such as curbside pickup and new operational initiatives like training

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic
Oct 12, 2020
Employee Experience

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic

New Study: 5 Essential Employee Experience Priorities in the Wake of the Pandemic

Time and again, employee satisfaction has been linked with company profitability. While employee experience and engagement have always been crucial for business success, a new study indicates it’s all the more important as both employees and employers adapt to changing work environments resulting from the COVID-19 pandemic. Looking back, despite

Time and again, employee satisfaction has been linked with company profitability. While employee experience and engagement have always been crucial for business success, a new study indicates it’s all the more important as both employees and employers adapt to changing work environments resulting from the COVID-19 pandemic. Looking back, despite