Medallia Research

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has dealt with many challenges, from having to quickly adapt their policies and procedures to being forced to halt operations altogether around the globe, and facing staggering labor shortages. While the industry

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has dealt with many challenges, from having to quickly adapt their policies and procedures to being forced to halt operations altogether around the globe, and facing staggering labor shortages. While the industry

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new customer experience. The pandemic brought with it a new playbook for winning retail customers. Offerings, such as curbside pickup and new operational initiatives like training

The voice of the retail customer is loud and clear: If you haven’t already, it’s time to adapt to meet the needs of the new customer experience. The pandemic brought with it a new playbook for winning retail customers. Offerings, such as curbside pickup and new operational initiatives like training