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Medallia Experts

A warehouse manager speaking to a couple of his employees
Jan 30, 2023
Employee Experience

4 Ways to Elevate Employee (& Customer) Experience During Turbulent Times

4 Ways to Elevate Employee (& Customer) Experience During Turbulent Times

The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of uncertainty.

The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of uncertainty.
An employee using AR to make adjustments to a new vehicle
Jan 24, 2023
Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Customer Experience

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the future.

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the future.
“2023” set against an icon background representing industries such as travel and hospitality, healthcare, and automotive
Jan 12, 2023
Customer Experience

2023 Customer Experience Predictions: What CX Leaders Need to Know

2023 Customer Experience Predictions: What CX Leaders Need to Know

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer experience predictions that will guide your planning.

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer experience predictions that will guide your planning.
The headshots of Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte
Dec 12, 2022
Customer Experience

Why Leading Organizations Connect Employee Experience to Customer Experience

Why Leading Organizations Connect Employee Experience to Customer Experience

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte explain the significant impact on customer loyalty and retention when employees feel their voices are heard.

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte explain the significant impact on customer loyalty and retention when employees feel their voices are heard.
Chief experience officer (CXO) looking at her computer and feeling productive
Nov 21, 2022
Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Best CXO to Lead Your Organization

What is a Chief Experience Officer? The Qualities to Hire the Best CXO to Lead Your Organization

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organization’s customer experience and employee experience programs? We’re answering those questions and more along with sharing a CXO job description template, too.

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organization’s customer experience and employee experience programs? We’re answering those questions and more along with sharing a CXO job description template, too.
A senior manager leads a training session with brand partners in a conference room
Nov 07, 2022
Customer Experience

What is Partner Experience? 3 Simple Steps to Build a Program & Empower Partners

What is Partner Experience? 3 Simple Steps to Build a Program & Empower Partners

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seamless, efficient partner experience program.

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seamless, efficient partner experience program.
Employees in a discussion at work
Oct 21, 2022
Employee Experience

How to Identify What Matters to Employees: Using Feedback to Listen to Your People

How to Identify What Matters to Employees: Using Feedback to Listen to Your People

Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask for and listen to their feedback.

Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask for and listen to their feedback.
Example of Medallia's Automated Scoring capability
Oct 17, 2022
Solution Spotlight

4 Ways to Analyze Customer & Employee Behavior with Medallia’s Automated Scoring

4 Ways to Analyze Customer & Employee Behavior with Medallia’s Automated Scoring

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of routine — here’s how to analyze customer and employee behavior with Automated Scoring. One of the most significant challenges a business faces is the large influx of customer and employee

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of routine — here’s how to analyze customer and employee behavior with Automated Scoring. One of the most significant challenges a business faces is the large influx of customer and employee

Oct 06, 2022
Customer Experience

Cruising into Customer Experience: An Automotive Industry Q&A with Dana Macek

Cruising into Customer Experience: An Automotive Industry Q&A with Dana Macek

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) should do to improve customer experience in the automotive industry as new technology and economic uncertainty affect all brands.

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) should do to improve customer experience in the automotive industry as new technology and economic uncertainty affect all brands.
A happy customer receives the items she ordered in boxes from a happy delivery person
Oct 04, 2022
Customer Experience

What a Winning CX Culture Delivers: The Characteristics & Steps for Customer-Led Success

What a Winning CX Culture Delivers: The Characteristics & Steps for Customer-Led Success

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business and how to build a winning CX culture.

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business and how to build a winning CX culture.