Medallia Experts

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation

The effects of the COVID-19 pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit

The effects of the COVID-19 pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit

B2B customer feedback responses hold the key for actionable insights. Here’s how to request feedback from customers that will lead to better business decisions. B2B companies that put the customer experience first know they need enough meaningful feedback responses to glean valuable data about the customer experience. B2B customer feedback

B2B customer feedback responses hold the key for actionable insights. Here’s how to request feedback from customers that will lead to better business decisions. B2B companies that put the customer experience first know they need enough meaningful feedback responses to glean valuable data about the customer experience. B2B customer feedback

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

Shifting focus from auto dealer incentives and survey scores to listening to feedback and acting on it helps brands truly optimize the automotive customer experience. The automotive industry has always been aware of the importance of customer satisfaction. Expensive transactions require attention to customers and their needs. Consider the emphasis

Shifting focus from auto dealer incentives and survey scores to listening to feedback and acting on it helps brands truly optimize the automotive customer experience. The automotive industry has always been aware of the importance of customer satisfaction. Expensive transactions require attention to customers and their needs. Consider the emphasis

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,