Medallia Experts

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the future.

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the future.

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer experience predictions that will guide your planning.

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer experience predictions that will guide your planning.

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte explain the significant impact on customer loyalty and retention when employees feel their voices are heard.

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte explain the significant impact on customer loyalty and retention when employees feel their voices are heard.

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organization’s customer experience and employee experience programs? We’re answering those questions and more along with sharing a CXO job description template, too.

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organization’s customer experience and employee experience programs? We’re answering those questions and more along with sharing a CXO job description template, too.

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seamless, efficient partner experience program.

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seamless, efficient partner experience program.

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of routine — here’s how to analyze customer and employee behavior with Automated Scoring. One of the most significant challenges a business faces is the large influx of customer and employee

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of routine — here’s how to analyze customer and employee behavior with Automated Scoring. One of the most significant challenges a business faces is the large influx of customer and employee

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) should do to improve customer experience in the automotive industry as new technology and economic uncertainty affect all brands.

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) should do to improve customer experience in the automotive industry as new technology and economic uncertainty affect all brands.

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business and how to build a winning CX culture.

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business and how to build a winning CX culture.

Ensuring a great customer experience takes more than simply getting buy-in from the C-suite — the entire organization needs to be aligned on improving the customer experience.

Ensuring a great customer experience takes more than simply getting buy-in from the C-suite — the entire organization needs to be aligned on improving the customer experience.