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Medallia Experts

The heads of different teams collaborate on a new organizational structure to benefit customer experience
Sep 29, 2022
Customer Experience

CX Organizational Structures That Work: Choose the Best Model for Your Business

CX Organizational Structures That Work: Choose the Best Model for Your Business

Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each.

Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each.
EXP Now landing page
Sep 28, 2022
Experience Management

Introducing EXP Now, Medallia’s On-Demand TV Network

Introducing EXP Now, Medallia’s On-Demand TV Network

EXP Now, Medallia’s On-Demand TV Network, will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.

EXP Now, Medallia’s On-Demand TV Network, will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.
Executives sit at conference room table formulating a new plan to drive sustainable change
Sep 22, 2022
Experience Management

Plan, Prototype & Promote: The 3 Phases for Driving Sustainable Change Across an Organization

Plan, Prototype & Promote: The 3 Phases for Driving Sustainable Change Across an Organization

Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization.

Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization.
A senior manager checks in with warehouse employees
Sep 20, 2022
Employee Experience

How to Progress Your Employee Listening in 6 Steps

How to Progress Your Employee Listening in 6 Steps

Many companies are eager to evolve their employee listening to be more continuous, but often struggle with the tactical steps. Here we share 6 steps to evolve your employee listening.

Many companies are eager to evolve their employee listening to be more continuous, but often struggle with the tactical steps. Here we share 6 steps to evolve your employee listening.
A family walking happily through an airport with their luggage
Aug 29, 2022
Market Research

The Biggest Consumer Behavior Trends of 2022 (So Far)

The Biggest Consumer Behavior Trends of 2022 (So Far)

The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey responses.

The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey responses.
An employee looking dejected at her desk
Aug 25, 2022
Employee Experience

How Employee Experience Suffers Without a Listening Strategy: 10 Pain Points You Need to Avoid

How Employee Experience Suffers Without a Listening Strategy: 10 Pain Points You Need to Avoid

Experts reveal the challenges companies face when they don’t listen to employees, highlighting the importance of employee experience. 

Experts reveal the challenges companies face when they don’t listen to employees, highlighting the importance of employee experience. 
A view from above of six board members sitting at a conference table
Aug 17, 2022
Experience Management

From the Front Lines to the Boardroom: How to Prioritize CX & EX with Executive Leadership

From the Front Lines to the Boardroom: How to Prioritize CX & EX with Executive Leadership

Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and EX a company-wide priority.

Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and EX a company-wide priority.
contact-center-trifecta-of-pain-rising-attrition-rates
Aug 15, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: Rising Attrition Rates (Part 2)

The 2022 Contact Center Trifecta of Pain: Rising Attrition Rates (Part 2)

Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.

Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.
A contact center hiring manager interviewing a candidate
Aug 08, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: The Struggle to Hire (Part 1)

The 2022 Contact Center Trifecta of Pain: The Struggle to Hire (Part 1)

In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent acquisition teams can do to improve the candidate experience and solve the struggle to hire.

In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent acquisition teams can do to improve the candidate experience and solve the struggle to hire.
A customer experience leader looking stressed at his desk
Aug 03, 2022
Customer Experience

What CX Leaders Should Do to Prepare for a Financial Downturn

What CX Leaders Should Do to Prepare for a Financial Downturn

Economic uncertainty is unpredictable. Here’s what CX leaders should do as a financial downturn looms.

Economic uncertainty is unpredictable. Here’s what CX leaders should do as a financial downturn looms.