Medallia Experts

Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and what it takes to reach and sustain CX industry leadership.

Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and what it takes to reach and sustain CX industry leadership.

Here’s what you need in order to create a successful customer experience program and lead within your industry, according to Medallia’s SVP of Evangelism and Community Engagement, Bill Staikos.

Here’s what you need in order to create a successful customer experience program and lead within your industry, according to Medallia’s SVP of Evangelism and Community Engagement, Bill Staikos.

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal, shares what the road to excellence looks like for customer experience in powersports as the industry continues to grow rapidly among first-time buyers and enthusiasts.

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal, shares what the road to excellence looks like for customer experience in powersports as the industry continues to grow rapidly among first-time buyers and enthusiasts.

Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry adapts to rapid changes in the market.

Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry adapts to rapid changes in the market.

In this interview, life sciences expert Richard Schwartz explains why empathy needs to be at the center of customer experience for every medication and medical device used in treatment.

In this interview, life sciences expert Richard Schwartz explains why empathy needs to be at the center of customer experience for every medication and medical device used in treatment.

Industry expert Richard Schwartz shares how customer experience leaders can extract the truly important questions that may be hidden in customer feedback in life sciences.

Industry expert Richard Schwartz shares how customer experience leaders can extract the truly important questions that may be hidden in customer feedback in life sciences.

In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthcare organizations today, and what leaders should prioritize.

In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthcare organizations today, and what leaders should prioritize.

Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and systems recognize the importance of customer experience in healthcare and put patient experience best practices into place, patients, employees, and businesses stand to benefit. 

Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and systems recognize the importance of customer experience in healthcare and put patient experience best practices into place, patients, employees, and businesses stand to benefit.