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Blog

Medallia Experience

improve customer experience
Aug 12, 2021
Customer Experience

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

Develop a customer experience management program
Jun 10, 2021
Customer Experience

Medallia Experience 21: Leaders Share 5 Steps to Develop a Customer Experience Management Program

Medallia Experience 21: Leaders Share 5 Steps to Develop a Customer Experience Management Program

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will scale as an organization grows. 2020 was proof that keen attention on the customer experience is vital for an organization’s success. Those companies that rose to the challenge of adapting and innovating

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will scale as an organization grows. 2020 was proof that keen attention on the customer experience is vital for an organization’s success. Those companies that rose to the challenge of adapting and innovating

Takeaways About Employee Experience
Jun 08, 2021
Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s Experience 21

Top 5 Takeaways About Employee Experience from Medallia’s Experience 21

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your organization activates the power of your most valuable asset, your people. Employee experience as we know it is on the cusp of great change. With more than one in four

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your organization activates the power of your most valuable asset, your people. Employee experience as we know it is on the cusp of great change. With more than one in four

Digital experience lessons
Jun 01, 2021
Digital Experience

Medallia Experience 21: 5 Digital Experience Lessons that Can’t Be Ignored

Medallia Experience 21: 5 Digital Experience Lessons that Can’t Be Ignored

At Medallia Experience 21, digital experience lessons were in the spotlight after a year where seemingly every interaction shifted online. Digital experience lessons from the past year were front and center at Medallia Experience 21. With the majority of customers and brands interacting online, many of Experience 21’s speakers paid

At Medallia Experience 21, digital experience lessons were in the spotlight after a year where seemingly every interaction shifted online. Digital experience lessons from the past year were front and center at Medallia Experience 21. With the majority of customers and brands interacting online, many of Experience 21’s speakers paid

May 26, 2021
Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing all Parts of Experience Together

Medallia Experience 21: Giving Voice to the Silent and Bringing all Parts of Experience Together

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

How to make virtual events more engaging
Apr 23, 2021
Customer Experience

How to Make Virtual Events More Engaging: Going Backstage at Experience 21

How to Make Virtual Events More Engaging: Going Backstage at Experience 21

Medallia’s Head of Global Events shares how to make virtual events more engaging while spotlighting how Experience 21 puts it all in action. Turned on its head by a tumultuous 2020, the events industry continues to face the challenge of replicating live events through digital experiences. And while it seems

Medallia’s Head of Global Events shares how to make virtual events more engaging while spotlighting how Experience 21 puts it all in action. Turned on its head by a tumultuous 2020, the events industry continues to face the challenge of replicating live events through digital experiences. And while it seems