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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
A contact center agent on the phone
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Here’s how to increase engagement to drive contact center agent performance and improve customer experience.

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Hybrid-contact-center-workforce-blog-image-768×432
Jan 06, 2022
Contact Center

Create an Effective Hybrid Contact Center Workforce by Connecting

As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
Customer Service Training And Coaching Tips
Jan 04, 2022
Contact Center

29 Customer Service Training and Coaching Tips

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to
Medallia

Medallia
Glasses on top of an open textbook, suggesting someone was analyzing text of some type.
Jan 03, 2022
Customer Experience

Beginner’s Guide to Text Analytics

When customers are ecstatic or disappointed by interactions and a brand’s customer experience (CX), it’s likely they&#
Medallia

Medallia
Medallia-ERGs-2021-blog-image
Dec 21, 2021
Medallia Culture

Medallia Employee Resource Groups: 2021 Year in Review

As we approach the end of the calendar year, everyone’s being inundated with personalized 2021 year-in-reviews, such as Spotify Wr
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
How to Collect Customer Feedback with Text Messaging
Dec 20, 2021
Customer Experience

How to Effectively Collect Customer Feedback with Text Messaging

Customer feedback is arguably the most important piece of data for any business. It reveals what customers feel, think, and say ab
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
CX-Executive-Order_Blog_Image
Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what t
Lee Becker

Lee Becker

Solutions Principal, Public Sector
Text Messaging Automates & Improves Customer Experience
Dec 16, 2021
Customer Experience

5 Ways Text Messaging Automates & Improves Customer Experien

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your busines
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Event recap. Afrotech World. We couldn’t stay away, here’s why
Dec 10, 2021
Medallia Culture

AfroTech World: We Couldn’t Stay Away, Here’s Why

We often are told, create the space we want to belong in, use our voices and take up space, be resilient and keep pushing — but wh
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
Contact-center-employee-blog / Contact-center-employee-social
Dec 09, 2021
Contact Center

The Future of Contact Centers is Here

How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
Customer Data Platforms
Dec 07, 2021
Customer Experience

Customer Data Platforms: What Are They, How Can They Help – and I

We explore what Customer Data Platforms are, their benefits and limitations, and how they fit within customer journeys. Most brand
Medallia

Medallia
How to Respond to Negative Online Reviews of Your Business
Dec 07, 2021
Customer Experience

How to Properly Respond to Negative Online Reviews of Your Busine

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of customer exper
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Negative Reviews That Could’ve Been Prevented with a Text Message
Dec 03, 2021
Customer Experience

7 Negative Reviews That Could’ve Been Prevented with a Text Messa

Online reviews can be a business’ best friend or worst enemy, depending on if the reviews are positive or negative. It’s a difficu
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing