Don't skip a [Heart]Beat with your in-stay guest experience
Don't skip a [Heart]Beat with your in-stay guest experience
Enhance your guest experience and drive more on-property revenue with Medallia Zingle, the only messaging platform that integrates into HeartBeat.
6,048
hours saved per property from AI and automation
182k
Automated Workflows, scheduled messages, service recovery escalations, Quore tickets, Express checkout, AI-powered FAQs
1+ FTE
saved per property from AI and automation
Overview
IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment
See Zingle in Action!
AI powered automations help you stay connected across the guest journey. Eliminate manual work and discover limitless possibilities for Zingle workflows allowing your team to create triggers and actions that automate or facilitate hundreds of different experiences.
Engage guests before, during and after their stay.
Marry in-the-moment guest data and service recovery with the IHG Heartbeat program.
Respond to requests more efficiently and create meaningful connections.
Experience 101
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