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Medallia for
Employee Experience

Visibility, intelligence, and action to unlock the power of your people

Engage and empower employees to drive better business performance

Your people are your most important asset. To win in the marketplace you must also win in the workplace. Medallia allows you to drive business growth and efficiency by designing, managing, and scaling world-class employee experience programs. With Medallia you can create a culture of empowerment and action, foster innovation and creativity, improve employee happiness and productivity, and elevate employee experience as a strategic pillar, central to your business success.

Engagement

Engage employees in the mission and purpose of your company
Leverage continuous assessment across key drivers of employee engagement including belonging, happiness, recognition, leadership, enablement, alignment, and development. Analyze results and optimize actions based on key employee demographics. Drive team- and manager-level actions through group planning and tailored coaching.

Journeys & Moments

Optimize within and across the entire employee lifecycle
Manage experiences across talent acquisition, onboarding, training, development, offboarding, and separation. Improve employee happiness and productivity by listening to and acting on their feedback. Use employee feedback, related to specific lifecycle stages, to inform and drive strategic priorities.

Services

Make it easier and more efficient for employees to get work done
Automate the capture, analysis, and delivery of feedback related to service experiences and service functions. Alert staff and managers with real-time feedback data so they can take immediate action to resolve issues. Surface individual performance data alongside comparative benchmarks to highlight development and coaching opportunities.

Ideas

Tap into the wisdom of employees to create better experiences for all
Understand what’s important to employees and what employees see is important to customers. Create a culture of empowerment and accountability. Drive customer loyalty and business efficiency through innovation and creativity.

Webinar

Voice of the Employee: More than Just Measuring Engagement

Learn more about the importance of staff feedback and engagement in the context of CX

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“It’s part of our culture as an organization-wide effort empowering our frontline employees with insights on the needs and preferences of our guests.”

Scott Taber
VP Rooms, Four Seasons

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Leading brands that use Medallia for Employee Experience

Key Features

See what you can do with Medallia for Employee Experience

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