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Webinar Recording

Western Union’s World-Class Customer Experience: Combining OCEM & Powerful Digital VoC

How can you consistently strive to improve customer experience across multiple properties? And maintain the same level of satisfaction across different cultures and millions of users?

In this exclusive webinar, Rachel Gelman shares her experience of singlehandedly managing an omnichannel CX management technology to improve conversion rates, reduce calls to customer care and gain a better understanding of the distinct customer behavior in different countries.

You will learn how to successfully plan an Enterprise-grade Digital Voice of Customer program, following Medallia’s best practices. Find out how to fill the gaps left by analytics to receive a truly 360° view of your customers’ feedback throughout their online journey.