The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
Medallia has been named a leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.
Of the 12 vendors evaluated, Medallia received one of the highest scores in the Strategy category and the highest possible scores in several criteria that we believe are top-of-mind for our customers:
- Feedback collection
- Employee feedback (VoCE/VoE)
- Image and video feedback collection/mining
- Analytics capabilities
- Alerting and closing the loop
- Creates a culture of customer-centricity
- Execution and delivery on roadmap
- Product vision and strategy
The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.