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The study ‘The Customer Experience Tipping Point’ shows that the key to a Retailer’s success is through Customer Experience (CX). Customers now have more choices and more power over retailers like never before. High quality products and competitive pricing just don’t cut it any more, customer experiences can now either make or break a brand. See the key takeaways for retailers in this brief.
Driving the customer experience from the agent level: every agent empowered, every call an opportunity.
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