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Medallia for Insurance: Improve the customer experience to drive loyalty and retention

Insurers today are challenged to do business in increasingly competitive environments, where greater regulation and technology-enabled solutions are leading to more commoditization. For insurance companies to thrive and grow, it is critical for them to create innovative offerings, establish new distribution channels, and deliver tailored customer experiences. By relentlessly focusing on the needs of customers, insurers can gain market share, increase retention rates, and improve their business across all key performance indicators.

Medallia transforms customer feedback into great companies. We capture feedback everywhere your customers are, connect it to everything else you know about them, and deliver insights and enable action in real time. This fosters an environment where everyone in your organization, from the C-suite to the frontline, can deliver excellence with every customer interaction.