Getting customer feedback into the right hands can be extremely powerful. When your employees access real-time feedback that is uniquely relevant to their role, there are benefits for your customers, employees, and financial performance.
Learn about research from the Medallia Institute demonstrating why these strategies are important and hear customer stories exemplifying how to put them into practice in your own organization.
Hear H&R Block share their strategy to weave feedback into daily operations, building user engagement and empowering their employees. We will discuss concrete actions that help customer-centric organizations drive continuous improvement and foster innovation.