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Report

The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017

What is your organization doing to make customer experience a priority?

According to a recent Forrester survey, less than half (42%) of the companies surveyed currently use one or more technology solutions to support their VoC program. This is a huge opportunity; when your whole business is focused on the customer, you drive your brand AND bottom-line.

The Forrester Wave™ report will:

  • Provide information about the current Customer Feedback Management platform market and the key players
  • Demonstrate that CX professionals are seeking a platform that can automate and centralize essential VoC activities
  • Help you learn which platforms can help you tap into the strongest asset you have: customer feedback

Medallia was recently named a leader in a Forrester research report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. Medallia earned top ranking in current offering and among the highest scores in product vision and roadmap.