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Webinar Recording

The Business Impact of Customer Experience

View the Forrester customer experience webinar with Megan Burns, Principal Analyst, Forrester Research, Inc., and Scott Buchanan, Marketing Director, Medallia, Inc. and learn the business impact of customer experience, including the:

– Direct relationship between customer experience and loyalty

– Financial impact of customer experience improvements by industry

– Best practices for driving results through reduced churn and increased word of mouth