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In this article, Fred Reichheld, the creator of NPS, and Medallia VP Dorian Stone explore a highly under-utilized resource for ensuring service quality on the front line.
Driving the customer experience from the agent level: every agent empowered, every call an opportunity.
Harness the power of Net Promoter Score: Medallia’s solution lets you operationalize the resulting data...
Swiftly mine customer feedback to identify and take action on what impacts your business most.
"The Impact of Customer Experience: What a High Customer Experience Index Score Can Do for...