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Webinar Recording

How You Can Leverage The B2B Tech CX Index To Build Outstanding Customer Experiences

Forrester has developed the B2B Tech CX Index; designed to help customer experience (CX) professionals in the technology space assess the experience their company delivers. By using this index, CX professionals will be able to assess how the experience they deliver changes during the life of the client relationship. This webinar will guide CX professionals on how to understand and use this index to improve customer loyalty.