This large Australian online retailer has evolved from a pure-play online retailer to become a destination for customers to connect with everything action sports related. Together, the retailer’s websites serve a unique customer audience of over 6 million.
As an online retail pure-play, the company recognized the need to provide a user experience that would exceed their visitors’ expectations. The company relied on Medallia Digital to help them engage with their customers, and hear their needs and desires. The company saw great results, including increased customer feedback over time by 70% and reduced churn rate 75% lower than competition.
Download this case study to find out more about this retailer’s successful results.